Event Operations Supervisor- Audio Visual- The Ritz-Carlton, South Beach
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $22.09 - $25.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
retirement savings plan
Employee assistance program
Training and development opportunities
Career advancement opportunities
Job Description
Encore is a leading audio-visual and event technology company that specializes in providing high-quality technical production services for events held in hotels, convention centers, and various other venues. With a strong commitment to excellence and innovation, Encore supports a wide range of clients from corporate meetings to large-scale conferences, ensuring every event is executed flawlessly with cutting-edge technology and a highly skilled team. As a global service provider, Encore emphasizes creating exceptional event experiences by combining advanced technology with unparalleled customer service standards. The company's dynamic work environment fosters growth, inclusivity, and a culture of continuous improvement for its employees.Show More
Job Requirements
- Bachelor’s degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- Internal applicants must meet and complete all training and certification requirements as determined by Encore’s Global Learning Training Program
- External applicants must meet and achieve all required certifications within 60 days of start date
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- A valid driver’s license is required for roles operating Company vehicles
- Additional DOT requirements may apply
- Must be able to lift 50 lbs
Job Qualifications
- Bachelor’s degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- Must complete all training and certification requirements per Encore’s Global Learning Training Program
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver’s license required for positions operating Company vehicles
- Must be able to lift 50 lbs
Job Duties
- Organizes the daily floor activities to ensure timely equipment set up, refresh and removal
- Performs daily floor management by directing the workflow of technicians and assisting with labor needs and scheduling
- Participates in crew scheduling with venue management and Workforce to align talent with business levels and event requirements
- Ensures flowsheets are updated and properly completed
- Works with the team to establish coordinated communications for event management
- Attends venue meetings such as banquet event order meetings and pre/post conferences
- Assists management in compliance with Operational Excellence
- Provides scheduling and operational efficiency suggestions
- Provides excellent customer service exceeding client expectations according to Encore’s Service Standards
- Maintains positive relationships with clients through effective communication
- Meets with guests onsite to ensure equipment setup meets needs and works properly
- Monitors events and checks in on customers throughout the day
- Fosters and maintains hotel/client relationships
- Assists management in team member compliance with Encore’s Service Standards
- Assists in training technicians on floor activities and operational standards
- Serves as a mentor for new hires
- Provides career guidance for technicians
- Models and reinforces a positive work environment centered on company values
- Responsible for accurate and timely setup, operation and breakdown of intermediate audiovisual equipment
- Troubleshoots technical issues and resolves problems quickly
- Complies with Company security and safety measures
- Ensures equipment security against theft or damage
- Performs preventative maintenance on equipment
- Leads proper security, storage, transportation and maintenance of equipment
- Participates in physical inventory counts as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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