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Event Operations Supervisor, Audio Visual - Renaissance Mobile Riverview Plaza
Job Overview
Employment Type
Full-time
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Career development opportunities
Employee training programs
Flexible work hours
on-call compensation
Job Description
Encore is a leading global event technology company that specializes in event production services including audiovisual technology, event management, and technical support. With a strong presence in hotels, convention centers, and various event venues worldwide, Encore is dedicated to providing top-quality experiences for clients across diverse industries. The company prides itself on its commitment to operational excellence, customer satisfaction, and innovative solutions that enhance any event or meeting environment. The company employs thousands of professionals and maintains a culture centered around world-class service, teamwork, and continuous professional development. This opportunity is for an Operations Supervisor position located within Encore, reporting... Show More
Job Requirements
- Bachelor’s degree preferred
- 3-5 years of audio-visual technical experience required
- 3-5 years of customer service or hospitality experience preferred
- Completion of Encore’s Global Learning Training Program required for internal applicants
- Ability to achieve required training and certifications within 60 days for external applicants
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading teams and directing workflow
- Valid driver’s license
- Ability to lift 50 lbs
- Additional DOT requirements if applicable
Job Qualifications
- Bachelor’s degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual technical experience required
- Completion of Encore’s Global Learning Training Program for internal applicants
- Ability to achieve required training and certifications for external applicants within 60 days
- Strong knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and teams
- Valid driver’s license
- Ability to lift 50 lbs
- Familiarity with DOT requirements if applicable
Job Duties
- Organizes daily floor activities including equipment setup and removal
- Performs daily floor management and directs technician workflow
- Assists management in operational efficiency improvements
- Ensures accurate completion of flowsheets
- Coordinates communications for event management
- Attends venue meetings for event planning
- Provides exceptional customer service and maintains client relationships
- Meets with guests to ensure satisfaction and proper equipment setup
- Monitors events and checks on customers
- Assists in training and mentoring technicians
- Models positive working environment based on company values
- Sets up, operates, and breaks down intermediate audiovisual equipment
- Troubleshoots technical issues promptly
- Complies with company safety and security measures
- Ensures equipment security and performs preventative maintenance
- Leads team in equipment handling and storage
- Participates in inventory processes as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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