Event Operations Supervisor, Audio Visual - Oklahoma City Convention Center
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.00 - $25.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and development programs
Flexible work schedule
Job Description
Encore is a leading global provider of event technology and production services, renowned for delivering exceptional experiences through innovative audiovisual solutions and expert event management. Operating primarily within the hospitality and events industry, Encore partners with venues, hotels, and clients to ensure seamless technical support and flawless event execution. The company is committed to excellence, customer satisfaction, and the continuous development of its team members, fostering a dynamic and inclusive work environment.
The Operations Supervisor role at Encore is a pivotal position responsible for leading floor operations with a strong emphasis on outstanding customer service, staff leadership, and technical tea... Show More
The Operations Supervisor role at Encore is a pivotal position responsible for leading floor operations with a strong emphasis on outstanding customer service, staff leadership, and technical tea... Show More
Job Requirements
- Bachelor’s degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audiovisual experience required
- Must meet and complete all training and certification requirements as determined by Encore’s Global Learning Training Program
- Valid driver’s license if operating company vehicles
- Ability to lift 50 lbs
- Must meet any applicable Department of Transportation requirements
- Must be available to work irregular hours including evenings, weekends, and holidays
- Physical ability to perform required job functions as detailed
Job Qualifications
- Bachelor’s degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audiovisual experience required
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver’s license for positions that require operating company vehicles
- Completion of Encore’s internal training and certification requirements
- Ability to lift 50 lbs
- Strong communication and interpersonal skills
Job Duties
- Organizes daily floor activities to ensure timely equipment setup, refresh and removal
- Performs daily floor management by directing workflows and assisting with labor scheduling
- Participates in crew scheduling focusing on talent alignment and event requirements
- Updates and completes flowsheets accurately
- Coordinates communications for event management
- Attends venue meetings and supports management in operational compliance
- Provides technical equipment setup, operation, troubleshooting, and maintenance
- Ensures equipment security, proper storage, and transportation
- Participates in physical inventory counts and preventative maintenance
- Engages with clients on site to ensure event expectations are met and to maintain positive relationships
- Assists in training and mentoring technicians and new hires
- Upholds and models Encore’s service and operational standards
- Supports team compliance with operational excellence and service standards
- Leads team in managing workflow and achieving client satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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