Event Operations Supervisor- Audio Visual- Loews Miami Beach

Miami, FL, USA|Travel, Onsite

Job Overview

Employment Type

Hourly

Compensation

Type:

Hourly

Rate:

Range $20.09 - $24.60

Work Schedule

On-call

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Career development opportunities

bonus potential

Job Description

Encore is a leading event technology and production company specializing in providing innovative audiovisual solutions for a wide range of events including corporate meetings, conventions, trade shows, and live entertainment. With a strong global presence, Encore is dedicated to delivering exceptional service and cutting-edge technology to ensure every event is executed flawlessly. The company prides itself on its commitment to innovation, customer satisfaction, and creating memorable event experiences through expert technical execution and professional staff.

The Operations Supervisor at Encore plays a vital role in leading floor operations focused on providing top-tier customer service and effective staff leadership. This posit... Show More

Job Requirements

Bachelor’s degree preferred
3-5 years of customer service or hospitality experience preferred
3-5 years of audio-visual experience required
Must meet and complete all relevant training and certification requirements
Must have knowledge of technical theory
Must possess advanced problem-solving skills
Experience in leading workflow and team members
Valid driver’s license if operating company vehicles
Ability to lift 50 lbs
Must be able to work irregular hours including evenings, weekends and holidays
Must adhere to company appearance guidelines

Job Qualifications

Bachelor’s degree preferred
3-5 years of customer service or hospitality experience preferred
3-5 years of audio-visual experience required
Internal applicants must meet and complete all training and certification requirements as determined by Encore’s Global Learning Training Program
External applicants must meet and achieve all training and certifications within 60 days of start date
Knowledge of technical theory
Advanced problem-solving skills
Experience leading workflow and team members
Valid driver’s license required for positions operating company vehicles
Additional DOT requirements may apply if applicable
Must be able to lift 50 lbs

Job Duties

Organizes daily floor activities to ensure timely setup, refresh and removal of equipment
Performs daily floor management including directing workflow of technicians and assisting management with labor needs and scheduling
Participates in crew scheduling process with venue management and Workforce focusing on talent to task, business levels and unique event or client requirements
Ensures flowsheets are updated and properly completed
Works with team to establish coordinated communications for management of events
Attends venue meetings such as daily banquet event order meetings, pre and post conferences
Assists management in team member compliance with Operational Excellence
Provides suggestions for scheduling and operational efficiencies accordingly
Provides excellent service and strives to exceed expectations and needs of internal and external customers
Maintains positive relationships with clients through effective communication
Meets with guests onsite to ensure needs are met and equipment setup is functioning properly
Monitors events and checks in on customers throughout the day
Fosters and maintains hotel/client relationship
Assists management in team member compliance with Encore’s Service Standards
Assists in training technicians on all floor activities
Assists in training technicians on venue’s operational standards and Encore’s service and operational standards
Serves as mentor for new hires
Provides guidance on technician career journey
Models positive working environment centered around company values
Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
Troubleshoots technical issues and resolves problems quickly
Complies with all Company security and safety measures
Ensures equipment is secure from theft and damage when in use
Performs preventative maintenance on equipment
Leads team in security, storage, transportation and maintenance of equipment
Participates in physical inventory count processes as requested

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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