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Event Operations Supervisor, Audio Visual - JW Marriott Nashville - (Expired Job)
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Job Overview
Employment Type
Full-time
Hourly
Compensation
Hourly
Range $18.93 - $24.61
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
Career advancement opportunities
Job Description
Encore is a leading global event technology company specializing in providing innovative audiovisual solutions and services for corporate and entertainment events worldwide. With a commitment to excellence and cutting-edge technology, Encore supports a diverse range of clients, from large-scale conferences and conventions to intimate meetings and entertainment productions. The company is recognized for its dedication to customer service, operational excellence, and fostering a positive work environment that values diversity, inclusivity, and employee development. Offering competitive hourly compensation ranging from $18.93 to $24.61, Encore provides a dynamic workplace with opportunities for career growth and advancement, supported through comprehensive training and certification... Show More
Job Requirements
- Bachelor’s degree preferred
- 3-5 years customer service or hospitality experience preferred
- 3-5 years audiovisual experience required
- Completion of all required training and certifications within 60 days of start date
- Valid driver’s license for positions operating company vehicles
- Ability to lift 50 lbs
- Ability to work irregular hours including weekends and holidays
- Ability to perform physical activities including stooping, crawling, kneeling, bending, reaching
- Willingness to work in varying environments including warehouses, hotels, and convention centers
- Strong communication and leadership skills
- Adherence to company safety and security protocols
Job Qualifications
- Bachelor’s degree is preferred
- 3-5 years of customer service or hospitality experience is preferred
- 3-5 years of audio-visual experience is required
- External applicants must meet, validate and complete all training and certifications required for this position within 60 days of start date
- Internal applicants must meet and complete all training and certification requirements as determined by Encore’s Global Learning Training Program
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- A valid driver’s license is required for positions that may operate company vehicles
- Additional Department of Transportation (DOT) requirements may need to be met if applicable
- Must be able to lift 50 lbs
Job Duties
- Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
- Performs daily floor management including directing the workflow of technicians and assisting management with suggestions for operational efficiencies to venue management and Workforce
- Ensures flowsheets are updated and properly completed
- Works with team to establish coordinated communications for the management of events
- Attends venue meetings as needed such as daily banquet event order meetings, pre and post conferences
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following and upholding Encore’s Service Standards and Operational Excellence
- Maintains a positive relationship with all clients through effective communication
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
- Monitors events and checks in on customers throughout the day
- Assists in training technicians on all floor activities
- Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards
- Serves as a mentor for new hires by providing guidance and understanding of the technician career journey
- Models and reinforces a positive working environment centered around company values
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
- Troubleshoot technical issues and resolve problems quickly as they arise
- Complies with all company security and safety measures
- Ensures equipment is secure from theft and/or damage when in use
- Performs preventative maintenance on equipment to keep it presentable and in good working condition
- Leads the team in proper security, storage, transportation, and maintenance of equipment
- Participates in physical inventory count processes as requested
Job Criteria
Experience
Mid Level (3-7 years)
Job Location
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