Event Operations Supervisor, Audio Visual - Houston Cityplace Marriott at Springwoods Village
Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Range $20.09 - $24.60
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
bonus potential
Job Description
Encore is a global leader in event technology and production services, dedicated to delivering world-class audio visual, event, and entertainment solutions. With a strong presence in the hospitality and events industry, Encore partners with hotels, convention centers, and various venues to provide seamless technical and operational support for a wide variety of events. Their commitment to innovation, customer service, and operational excellence has established them as a trusted provider that enhances client and guest experiences worldwide. The company values diversity and inclusion, fostering a culture where every team member’s unique contributions are recognized and celebrated, ensuring a positive and collaborative... Show More
Job Requirements
- Bachelor's degree preferred
- 3-5 years of audio-visual experience required
- 3-5 years of customer service or hospitality experience preferred
- Must complete all required training and certifications within 60 days of start date
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver’s license if operating company vehicles
- Ability to lift 50 lbs
Job Qualifications
- Bachelor’s degree is preferred
- 3-5 years of customer service or hospitality experience is preferred
- 3-5 years of audio-visual experience is required
- Must complete all training and certification requirements as determined by Encore’s Global Learning Training Program
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- A valid driver’s license is required for positions that operate Company vehicles
- Ability to lift up to 50 lbs
Job Duties
- Organizes the daily floor activities to ensure the timely set up, refresh and removal of equipment
- Performs daily floor management including directing the workflow of technicians and assisting management with labor needs and scheduling
- Participates in crew scheduling process with venue management and Workforce, focusing on talent to task, business levels, and unique event or client requirements
- Ensures flowsheets are updated and properly completed
- Works with team to establish coordinated communications for the management of events
- Attends venue meetings as needed including daily banquet event order meetings, pre and post conferences
- Assists management in team member compliance with Operational Excellence
- Provides suggestions for scheduling and operational efficiencies accordingly
- Provides excellent service and strives to exceed the expectations and needs of internal and external customers by following Encore’s Service Standards
- Maintains a positive relationship with all clients through effective communication
- Meets with guests on site to ensure that their needs are met, and the equipment setup is working properly
- Monitors events and checks in on customers throughout the day
- Fosters and maintains the hotel/client relationship
- Assists management in team member compliance with Encore’s Service Standards
- Assists in training technicians on all floor activities
- Assists in training technicians on the venue’s operational standards and Encore’s service and operational standards
- Serves as a mentor for new hires
- Provides guidance and understanding of technician career journey
- Models and reinforces a positive working environment centered around company values
- Responsible for accurate and timely setup, operation, and breakdown of intermediate audiovisual equipment
- Troubleshoot technical issues and resolve problems quickly as they arise
- Complies with all Company security and safety measures
- Ensures equipment is secure from theft and/or damage when in use
- Performs preventative maintenance on equipment to keep it presentable and in good working condition
- Leads the team in proper security, storage, transportation, and maintenance of equipment
- Participates in physical inventory count processes as requested
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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