Event Operations Supervisor - Audio Visual- EAST Miami Hotel
Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Range $22.09 - $25.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
employee discount
Retirement Plan
Career development opportunities
Bonuses
Job Description
Encore is a leading global event technology company specializing in providing high-quality audio-visual services to a diverse range of clients including hotel and convention center venues. With a strong commitment to operational excellence and customer satisfaction, Encore partners with prominent venues to deliver seamless and innovative event solutions that enhance client experiences. The company prides itself on fostering an inclusive and supportive work culture that celebrates individual strengths and promotes diversity. Encore offers comprehensive benefits designed to support employees and their families while encouraging career growth within the company. The role of Operations Supervisor is a key leadership position within... Show More
Job Requirements
- Bachelor's degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- Must complete all training and certification requirements within specified timeframes
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflow and team members
- Valid driver's license for positions operating company vehicles
- Additional DOT requirements if applicable
- Ability to lift 50 lbs
- Ability to meet physical demands such as standing, walking, stooping, crawling, kneeling, bending, reaching, and grasping for extended periods
- Ability to work irregular hours including evenings, weekends, holidays, and on-call status
- Adherence to appearance guidelines
- Ability to work in varied environments including hotels, warehouses, and outdoor conditions
Job Qualifications
- Bachelor's degree preferred
- 3-5 years of customer service or hospitality experience preferred
- 3-5 years of audio-visual experience required
- Knowledge of technical theory
- Advanced problem-solving skills
- Experience leading workflows and team members
- Valid driver's license if operating company vehicles
- Completion of relevant training and certification requirements per Encore's Global Learning Training Program
Job Duties
- Organizes daily floor activities to ensure timely setup, refresh and removal of equipment
- Performs daily floor management including directing the workflow of technicians and assisting with labor scheduling
- Participates in crew scheduling process focusing on talent to task, business levels, and event requirements
- Ensures flowsheets are updated and completed properly
- Works with team to establish coordinated communications for event management
- Attends venue meetings such as banquet event order meetings and conferences
- Assists management in team member compliance with operational and service standards
- Provides suggestions for scheduling and operational efficiencies
- Provides excellent customer service and maintains positive client relationships
- Meets with guests on site to ensure needs are met and equipment is functioning
- Monitors events and checks in on customers throughout the day
- Assists in training technicians on floor activities and company standards
- Serves as a mentor for new hires
- Leads setup, operation, and breakdown of intermediate AV equipment
- Troubleshoots technical issues promptly
- Complies with company security and safety measures
- Performs preventative maintenance on equipment
- Participates in physical inventory counts
- Leads team in proper equipment security, storage, transportation, and maintenance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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