Event Operations Manager, Venues - Saint John's Resort, Plymouth Michigan
Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $51,762.00 - $63,409.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Flexible Schedule
Job Description
The hiring establishment is a premier hospitality organization specializing in delivering exceptional audio-visual and event technology services within hotel and convention center environments. Renowned for its commitment to service excellence, the company operates at high-revenue locations, often exceeding three million dollars annually, emphasizing a strong focus on customer satisfaction, operational efficiency, and staff development. With a reputation for utilizing cutting-edge technology and innovative solutions, the company is dedicated to providing clients with flawless event execution and superior technical support.
This role is an essential leadership position managing floor operations with the goal of achieving service excellence through effective staff leadership... Show More
This role is an essential leadership position managing floor operations with the goal of achieving service excellence through effective staff leadership... Show More
Job Requirements
- High school diploma
- 4+ years of audio visual and customer service or hospitality experience
- 2+ years of supervisory experience
- Knowledge of audio visual equipment
- Proficiency with computer hardware
- Proficiency with Microsoft Office and Internet
- Strong leadership and customer satisfaction skills
Job Qualifications
- High school diploma required
- Bachelor’s degree preferred
- Over 4 years of audio visual and customer service or hospitality experience
- At least 2 years of supervisory experience
- Experience leading workflow and team members
- Working knowledge of audio visual equipment in live show environments
- Proficiency with computer hardware and software including Microsoft Office
- Strong leadership abilities and customer service focus
Job Duties
- Manage daily floor activities and workflow of technicians to ensure timely and accurate delivery of equipment and services
- Provide direct supervision of team members including scheduling and time keeping
- Review and approve billing with clients, advising management of potential challenges
- Ensure daily equipment sheets are properly completed
- Manage inventory control procedures maintaining safety and quality assurance
- Attend BEO, pre-con and pre-production meetings as needed
- Delegate tasks appropriately
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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