Event Operations Manager, Venues-Orlando World Center Marriott
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $44,342.00 - $57,644.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Flexible Schedule
Job Description
Encore is a leading provider in the hospitality and entertainment industry, specializing in delivering exceptional audio, video, lighting, and projection services for live events in hotel and convention center environments. This company is recognized for its commitment to service excellence, technical innovation, and customer satisfaction, supporting high-profile events that generate significant revenue. Encore's operational footprint spans numerous locations where it utilizes state-of-the-art equipment and a skilled technical workforce to create unforgettable experiences for clients. Their dedication to inclusivity and a welcoming culture fosters a workplace where every employee's unique strengths and differences are celebrated, contributing to the overall success of... Show More
Job Requirements
- high school diploma
- minimum 4 years of experience in audio visual and customer service/hospitality
- at least 2 years supervisory experience
- ability to lead and manage technical staff
- familiarity with audio visual equipment usage in live events
- proficiency in computer hardware and software applications
- effective leadership capabilities
- customer service orientation
Job Qualifications
- high school diploma required
- bachelor’s degree preferred
- 4+ years of audio visual and customer service/hospitality experience
- 2+ years of supervisory experience
- experience leading workflow and team members
- working knowledge of audio visual equipment in a live show environment
- proficiency with computer hardware
- proficiency with software including internet and Microsoft Office
- effective leadership skills
- strong customer satisfaction focus
Job Duties
- manage the daily floor activities and workflow of technicians to ensure timely delivery of equipment and services
- provide direct supervision of team members including scheduling and time keeping
- review and approve billing with clients and advise directors of potential challenges
- update and complete daily equipment sheets accurately
- manage inventory control to maintain safety, security, and quality assurance of equipment
- attend BEO, pre-cons, and pre-production meetings as required
- delegate tasks appropriately to team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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