Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,640.00 - $75,000.00
Work Schedule
Flexible
On-call
Weekend Shifts
Job Description
Encore is a distinguished company specializing in providing high-end audio-visual services to hotels and convention centers across various locations. With a strong emphasis on service excellence and customer satisfaction, Encore operates in a dynamic environment where technology meets hospitality. The company manages floor operations to deliver unparalleled technical support and event production services, ensuring client needs are met with precision and professionalism. Encore’s commitment to innovation, quality, and exceptional service has positioned it as a leader in the event technology industry, especially in venues producing revenue exceeding three million dollars. The culture at Encore fosters inclusivity, continuous professional development, and... Show More
Job Requirements
- High School Diploma
- 4 plus years of audio visual and customer service or hospitality experience
- 2 plus years of supervisory experience
- Experience leading workflow and team members
- Knowledge of audio visual equipment in live show environments
- Proficiency with computer hardware and software
- Effective leadership abilities
- Customer satisfaction focus
Job Qualifications
- High School Diploma required
- Bachelor’s degree preferred
- Minimum 4 years of audio visual and customer service or hospitality experience
- At least 2 years of supervisory experience
- Experience leading workflow and team members
- Working knowledge of audio visual equipment in live show environments
- Proficiency with computer hardware
- Proficiency with computer software including Internet and Microsoft Office
- Effective leadership abilities
- Strong customer satisfaction focus
Job Duties
- Manages daily floor activities and workflow of technicians to ensure timely and accurate equipment and service delivery
- Provides direct supervision of team members including scheduling and timekeeping
- Ensures billing is reviewed and approved by clients and advises management of potential challenges
- Maintains and updates daily equipment sheets properly
- Manages inventory control procedures to maintain proper inventory levels while ensuring safety and quality assurance
- Attends BEO, Pre-Cons, and pre-production meetings as needed
- Delegates tasks appropriately
- Reviews quotes and recommends cost efficiencies per operating procedures
- Supervises and mentors operational staff to maximize client satisfaction and revenue via upselling
- Provides outstanding customer service by fostering relationships with clients, team members, vendors, and neighboring properties
- Meets with guests onsite to ensure needs are met and equipment setup is functioning
- Maintains a professional image and ensures team adheres to company and hotel standards
- Promotes a positive working environment based on core values
- Hires, develops, leads, and motivates a team of technicians and support staff
- Drives professional development and training to improve business acumen and technical knowledge
- Manages human resource issues including performance management and salary administration
- Utilizes company computer systems and ensures team is trained on them
- Recommends additional training opportunities for team members as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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