Event Operations Manager, Venues - Fairmont Miramar
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $70,304.00 - $74,938.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
training programs
performance bonuses
Job Description
Encore is a leading provider of live event production, supplying cutting-edge audio-visual solutions and equipment to a myriad of events across the country. As a prominent company in the event technology sector, Encore fosters innovation and excellence through its commitment to superior service and operational efficiency. With a strong presence in the hospitality industry, the company collaborates closely with hotels, convention centers, and large venues to deliver world-class event experiences. Encore emphasizes a work culture centered around core values of integrity, ownership, hospitality, and respect for individuals, ensuring a welcoming and inclusive environment for all employees. The company is renowned... Show More
Job Requirements
- High School Diploma required
- Minimum 4 years of experience in audio visual and customer service/hospitality
- At least 2 years supervisory experience
- Knowledge of audio visual equipment in live show environments
- Proficiency with computer hardware and software
- Ability to lead teams and manage workflow
- Strong customer service and leadership skills
Job Qualifications
- High School Diploma required
- Bachelor’s degree preferred
- Minimum 4 years audio visual and customer service/hospitality experience
- At least 2 years of supervisory experience
- Proven team leadership skills
- Working knowledge of audio visual equipment in live show environments
- Proficiency with computer hardware
- Skilled in computer software including Internet and Microsoft Office
- Strong leadership abilities with customer satisfaction focus
Job Duties
- Manages the daily floor activities and workflow of technicians to ensure timely, quality delivery of services and equipment
- Provides direct supervision including scheduling and time keeping
- Reviews and approves client billing and communicates challenges to management
- Ensures accurate completion of daily equipment sheets
- Maintains inventory control with emphasis on safety, security, and quality assurance
- Attends BEO, Pre-Cons, and pre-production meetings
- Delegates tasks appropriately
- Reviews quotes and recommends cost efficiencies
- Supervises and mentors staff to maximize client satisfaction and revenue
- Provides superior customer service and maintains positive relationships with clients, team members, and vendors
- Meets guests onsite to ensure needs are met and equipment functions properly
- Promotes professional appearance and adherence to company standards
- Fosters positive work environment based on company core values
- Hires, develops, leads, and motivates team members
- Drives training and professional development efforts
- Manages human resources issues including performance and salary administration
- Utilizes company computer systems and ensures team training
- Registers team members for additional training as needed
Restaurants and hotels use OysterLink to hire.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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