Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $43,700.00 - $63,600.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional Development
Employee Discounts
flexible scheduling
Job Description
Encore is a prominent leader in the hospitality and events industry, specializing in providing exceptional audio-visual and event technology solutions for large-scale venues, including hotels and convention centers. Operating in multiple elite locations, Encore is committed to delivering outstanding service experiences by combining innovative technology with unparalleled customer service excellence. The company places a strong emphasis on maintaining a positive work environment that embodies its core values, encourages professional development, and drives operational excellence across all levels of the organization.
The role of Operations Manager at Encore is pivotal to achieving service excellence in fast-paced, high-revenue environments exceeding three mi... Show More
The role of Operations Manager at Encore is pivotal to achieving service excellence in fast-paced, high-revenue environments exceeding three mi... Show More
Job Requirements
- High school diploma
- 4+ years of relevant audio visual and hospitality experience
- 2+ years supervisory experience
- Ability to manage workflow and lead teams
- Knowledge of live show audio visual equipment
- Computer proficiency including Microsoft Office
- Strong customer service and leadership skills
- Ability to meet physical demands including lifting and carrying equipment
- Availability to work irregular hours including weekends and holidays
- Adherence to appearance and professional standards as defined by Encore
Job Qualifications
- High school diploma required
- Bachelor's degree preferred
- 4+ years of audio visual and customer service or hospitality experience
- 2+ years of supervisory experience
- Experience leading workflow and team members
- Working knowledge of audio visual equipment in live show environment
- Proficiency with computer hardware
- Proficiency with computer software including Internet and Microsoft Office
- Effective leadership abilities
- Customer satisfaction focus
Job Duties
- Manages the daily floor activities and workflow of technicians to ensure equipment and services are delivered on time, in good working condition and as specified
- Provides direct supervision of team members including scheduling and timekeeping
- Ensures billing is reviewed and approved by clients and advises management of challenges
- Maintains and updates daily equipment sheets
- Manages inventory control procedures for proper levels, safety, security, and quality assurance
- Attends BEO, Pre-Cons, and pre-production meetings as needed
- Delegates tasks appropriately
- Reviews quotes and recommends cost efficiencies per company procedures
- Supervises and mentors operational staff ensuring client satisfaction and upselling
- Provides outstanding customer service and establishes excellent working relationships
- Meets guests onsite to ensure needs are met and equipment setup is proper
- Maintains professional image standards
- Promotes a positive working environment centered on core values
- Hires, develops, leads, and motivates technicians and support staff
- Drives professional development and training to improve business acumen and technical knowledge
- Manages human resources issues including performance management and salary administration
- Utilizes company computer systems and software and ensures team training
- Registers and recommends team members for additional training opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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