Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $46,900.00 - $68,100.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Professional development opportunities
Retirement Plan
Employee Discounts
flexible scheduling
Job Description
Encore is a premier hospitality company specializing in providing high-end audio-visual and event technology services in hotel and convention center environments. With locations generating over three million dollars in revenue, Encore prides itself on delivering exceptional customer service, state-of-the-art equipment solutions, and professional event execution. The company is committed to fostering a positive work atmosphere grounded in its core values, aiming to achieve excellence in every event it supports. Employees are encouraged to grow professionally and contribute meaningfully to the company’s success while upholding a polished and professional image. Encore operates in dynamic settings with exposure to variable indoor and... Show More
Job Requirements
- High school diploma
- minimum 4 years of relevant experience
- at least 2 years supervisory experience
- knowledge of audio-visual equipment
- proficiency with computers and software
- ability to manage staff and workflow
- excellent customer service skills
- effective communication and leadership abilities
- ability to work irregular hours including evenings and weekends
- physical ability to perform lifting and other physical tasks
- adherence to company appearance standards
Job Qualifications
- High school diploma
- bachelor’s degree preferred
- over 4 years of audio-visual and customer service/hospitality experience
- at least 2 years of supervisory experience
- demonstrated ability to lead workflows and teams
- working knowledge of live audio-visual equipment
- proficiency with computer hardware
- skilled in software programs including Microsoft Office and internet applications
- strong leadership and customer service orientation
Job Duties
- Manage daily floor activities and workflow of technicians to ensure timely delivery of services
- provide direct supervision of team members including scheduling and time keeping
- ensure client billing is reviewed and approved and communicate challenges to management
- update daily equipment sheets accurately
- manage inventory control to maintain levels and ensure safety and quality
- attend pre-event and production meetings as needed
- delegate tasks appropriately
- review quotes and recommend cost efficiencies
- supervise and mentor staff to maximize client satisfaction and onboard upselling
- foster excellent relationships with clients, vendors, and internal teams
- meet guests onsite to confirm equipment setup and service quality
- maintain a professional team image according to company standards
- promote a positive work environment aligned with core values
- hire, train, lead and motivate technicians and support staff
- implement ongoing training and development programs
- manage human resource matters including performance and salary administration
- use company software systems effectively and train team members accordingly
- register team members for additional training opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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