Event Operations Manager, Charleston Place Hotel, Charleston
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,762.00 - $63,409.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Professional development opportunities
Employee Discounts
Flexible work schedule
Job Description
Encore is a leading provider of event technology services, specializing in delivering exceptional audio-visual experiences at hotels and convention centers. With a commitment to innovation and excellence, Encore supports a wide range of events including corporate meetings, trade shows, and large-scale conferences. The company prides itself on fostering a welcoming and inclusive workplace where employees are valued for their unique strengths and contributions. Encore offers competitive compensation packages and a variety of benefits designed to support the well-being and professional growth of its team members.
The Operations Manager role at Encore is a critical leadership position responsible for managing flo... Show More
The Operations Manager role at Encore is a critical leadership position responsible for managing flo... Show More
Job Requirements
- high school diploma
- 4+ years of experience in audio visual and customer service or hospitality
- 2+ years supervisory experience
- knowledge of audio visual equipment in live settings
- proficiency in computer hardware and software
- strong leadership skills
- commitment to customer satisfaction
Job Qualifications
- high school diploma required
- bachelor’s degree preferred
- 4+ years of audio visual and customer service or hospitality experience
- 2+ years of supervisory experience
- experience leading workflow and teams
- working knowledge of audio visual equipment in live show environments
- proficiency with computer hardware
- proficiency with software including internet and Microsoft Office
- effective leadership abilities
- strong customer satisfaction focus
Job Duties
- manages the daily floor activities and workflow of technicians to ensure timely and quality service delivery
- provides direct supervision of team members including scheduling and timekeeping
- ensures billing accuracy and client approval and communicates potential challenges to management
- updates and completes daily equipment sheets accurately
- manages inventory control to maintain safety and quality assurance
- attends meetings such as BEO, Pre-Cons, and pre-production to coordinate event requirements
- delegates tasks appropriately
- reviews quotes and recommends cost efficiencies
- supervises and mentors staff to maximize client satisfaction and revenue
- provides outstanding customer service and maintains excellent relationships with clients, team members, vendors, and other properties
- meets with onsite guests to ensure needs are met and equipment functions correctly
- enforces professional appearance standards
- promotes a positive work environment based on core values
- hires, develops, leads, and motivates operational teams
- drives professional development and training efforts
- manages human resource issues including performance management and salary administration
- utilizes company computer systems effectively and ensures team training
- recommends additional training opportunities for team members
OysterLink focuses on restaurant and hospitality jobs.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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