Event Operations Manager, Charleston Place Hotel, Charleston
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $51,762.00 - $63,409.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
401(k) retirement plan
Employee assistance program
Professional development opportunities
Bonuses
Job Description
Encore is a leading company specializing in providing event technology and audio-visual services to hotels and convention centers across numerous locations. Known for its commitment to excellence, Encore delivers innovative and reliable technical solutions that enhance experiences at large-scale events and conferences. The company prides itself on its welcoming culture that celebrates the unique strengths and differences of every individual, fostering an inclusive and supportive work environment. Encore continuously aims to provide exceptional benefits and professional development to its employees, supporting both personal and career growth.
This position involves managing floor operations to achieve service excellence, with a... Show More
This position involves managing floor operations to achieve service excellence, with a... Show More
Job Requirements
- High school diploma
- Minimum 4 years audio visual or hospitality experience
- At least 2 years supervisory experience
- Knowledge of live event audio visual equipment
- Proficiency with computer hardware and software
- Strong leadership skills
- Ability to provide excellent customer service
- Flexibility to work irregular hours including evenings, weekends, and holidays
Job Qualifications
- High school diploma required
- Bachelor’s degree preferred
- Over 4 years of audio visual, customer service, or hospitality experience
- At least 2 years of supervisory experience
- Experienced in leading workflow and team management
- Working knowledge of live event audio visual equipment
- Proficient with computer hardware and software including Microsoft Office and internet
- Strong leadership skills focused on customer satisfaction
Job Duties
- Manages daily floor activities and technician workflow to ensure on-time delivery of equipment and services
- Provides direct supervision of team members including scheduling and time keeping
- Reviews and approves client billing and advises management of potential challenges
- Maintains updated and accurate equipment records
- Manages inventory control ensuring safety, security, and quality
- Delegates tasks appropriately to optimize operations
- Attends meetings related to event planning and production
- Reviews quotes and recommends cost efficiencies
- Supervises and mentors staff to maximize client satisfaction and revenue
- Provides outstanding customer service and fosters strong client and vendor relationships
- Meets with guests onsite to ensure needs are met and equipment functions properly
- Maintains professional appearance standards for self and team
- Promotes a positive work environment based on company values
- Hires, develops, and motivates technicians and support staff
- Drives professional development and training initiatives
- Manages performance, salary administration, and training
- Ensures proper use of company software and registers staff for additional training
OysterLink is a restaurant, hospitality, and hotel job platform.
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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