Event Operations Manager, Audio Visual - JW Marriott Essex House New York
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $64,350.00 - $80,000.00
Work Schedule
Flexible
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Training and Development
performance bonuses
Job Description
Encore is a globally recognized provider of event production services specializing in delivering innovative and exceptional audio-visual solutions to a wide range of clients and event venues including hotels and convention centers. The company is well-known for its commitment to service excellence and technical expertise, ensuring that events are executed flawlessly, creating memorable experiences for guests and clients alike. Encore operates in dynamic environments, often within large hotel or convention center settings that produce revenues exceeding three million dollars, emphasizing top-tier operational standards and customer satisfaction.\n\nThe role in focus is that of an Operations Manager who is primarily responsible for... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 4 years of professional experience in audio visual operations or hospitality industry
- At least 2 years of supervisory or managerial experience
- Working knowledge of live event audio visual equipment
- Proficiency with computer hardware and software including Microsoft Office
- Strong leadership and communication skills
- Ability to manage multiple tasks and a team under pressure
- Availability to work irregular hours including evenings, weekends, and holidays
Job Qualifications
- High School Diploma is required
- Bachelor’s degree is preferred
- 4+ years of audio visual and customer service/hospitality experience including 2+ years of supervisory experience
- Experience leading workflow and team members
- Working knowledge of audio visual equipment in a live show environment
- Proficiency with the use of computer hardware
- Proficiency with computer software and programs, including the Internet and Microsoft Office
- Effective leadership abilities and customer satisfaction focus
Job Duties
- Manages the daily floor activities and workflow of technicians to ensure that all equipment and services are delivered on time, in good working condition and as specified by clients and the hotel
- Provides direct supervision of team members including scheduling and time keeping
- Ensures that billing is reviewed and approved by clients, and advises the Director and/or Sales Manager of any potential challenges
- Ensures that daily equipment sheets are updated and properly completed
- Manages inventory control procedures to maintain proper inventory levels while also maintaining safety, security, and quality assurance of equipment
- Attends BEO, Pre-Cons, and pre-production meetings as needed
- Delegates tasks as appropriate
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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