Event Operations Manager - AT&T Hotel and Conference Center, Austin, TX
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $47,056.00 - $57,644.00
Work Schedule
On-call
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee assistance program
Professional Development
Bonuses
Job Description
Encore is a leading provider of event technology and audio-visual services, catering primarily to the hospitality sector including hotels and convention centers. With its established reputation for delivering world-class solutions and seamless technology experiences, Encore plays a vital role in enhancing events, meetings, and conventions with cutting-edge audiovisual equipment and expert support. Operating in high-revenue venues often exceeding three million dollars annually, Encore emphasizes delivering excellence through skilled personnel, innovative technology, and impeccable customer service. The company is dedicated to cultivating an inclusive and welcoming culture where diverse talents and perspectives are valued. Encore offers competitive salary packages and a... Show More
Job Requirements
- High school diploma
- Four or more years of audio-visual and customer service or hospitality experience
- Minimum two years supervisory experience
- Experience in leading workflow and team members
- Working knowledge of live show audio-visual equipment
- Proficient with computer hardware
- Proficient with computer software and programs including Internet and Microsoft Office
- Effective leadership skills
- Customer satisfaction focus
Job Qualifications
- High school diploma required
- Bachelor’s degree preferred
- Minimum 4 years of audio-visual and customer service or hospitality experience
- At least 2 years of supervisory experience
- Experience leading workflow and team members
- Working knowledge of audio-visual equipment in live show environments
- Proficiency with computer hardware
- Proficiency in computer software and programs including Internet and Microsoft Office
- Effective leadership abilities
- Strong customer satisfaction focus
Job Duties
- Manages the daily floor activities and workflow of technicians to ensure equipment and services are delivered on time and as specified
- Provides direct supervision of team members including scheduling and time keeping
- Ensures billing is reviewed and approved by clients and advises management of any challenges
- Manages inventory control procedures to maintain proper levels and ensure safety and quality
- Attends BEO, Pre-Cons, and pre-production meetings as needed
- Delegates tasks appropriately
- Supervises and mentors staff to ensure client satisfaction and revenue maximization
- Provides outstanding customer service and establishes excellent working relationships
- Meets with guests onsite to ensure needs are met and equipment is functioning properly
- Portrays a polished, professional image and ensures team adherence
- Promotes a positive working environment aligned with core values
- Hires, develops, leads, and motivates a team of technicians and support staff
- Drives professional development and training to improve skills and service
- Manages human resource issues including performance management and salary administration
- Utilizes company computer systems and ensures team training
- Registers and recommends team members for additional training opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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