Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $28.35 - $34.13
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
bonus eligibility
Training and Development
Job Description
Marriott International is a global leader in the hospitality industry, known for its commitment to providing exceptional guest experiences across its diverse portfolio of brands. Among these brands, JW Marriott stands out as Marriott International's luxury portfolio, featuring more than 100 distinguished properties in gateway cities and distinctive resort locations around the world. Recognized for its legacy rooted in the vision of J. Willard Marriott, JW Marriott prioritizes the wellbeing and development of its associates, fostering an environment where individuals can thrive both personally and professionally. The culture here emphasizes confidence, innovation, genuineness, and intuition, promoting a sense of community... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years experience in event management or related field
- strong leadership and communication skills
- ability to manage operational and financial aspects of banquet services
- knowledge of applicable laws and safety regulations
- proficient in staff scheduling and inventory control
- commitment to delivering exceptional customer service
Job Qualifications
- High school diploma or GED
- 2 years experience in event management, food and beverage, or related professional area
- strong leadership and team motivation skills
- excellent communication and interpersonal abilities
- knowledge of banquet operations and related laws
- ability to manage financial and administrative responsibilities
- skills in inventory management and scheduling
- proficiency in customer service and complaint resolution
- experience in conducting employee training and performance feedback
- ability to analyze guest feedback and implement continuous improvement
- familiarity with safety and emergency procedures
Job Duties
- Project supply needs for the department including tables, chairs, banquet tables, meeting sets, and props
- apply knowledge of all laws related to events
- understand and manage the impact of banquet operations on event success to maximize customer satisfaction
- adhere to and reinforce all standards, policies, and procedures
- maintain established sanitation levels
- manage departmental inventories and maintain equipment
- schedule Event Services staff to forecast and service standards while maximizing profits
- assist team in developing lasting relationships with groups to retain business and increase growth
- set goals and delegate tasks to improve departmental performance
- conduct monthly department meetings with the banquet team
- apply and broaden knowledge of food and wine pairings and current event trends
- act as a liaison to kitchen staff
- lead shifts and actively participate in event servicing
- set a positive example for guest relations
- interact with guests to obtain feedback on product quality and service levels
- respond to and handle guest problems and complaints
- empower employees to provide excellent customer service
- verify employees understand expectations and parameters
- strive to improve service performance
- emphasize guest satisfaction during departmental meetings and focus on continuous improvement
- review comment cards and guest satisfaction results with employees
- communicate and execute departmental and property emergency procedures and verify staff are trained in safety procedures
- observe service behaviors of employees and provide feedback
- monitor progress and lead discussions with staff
- participate in development and implementation of corrective action plans
- review quarterly Meeting Planner Survey results and develop actions to address service challenges
- attend and participate in all pertinent meetings
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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