Job Overview
Employment Type
Temporary
Full-time
Compensation
Type:
Hourly
Rate:
Range $26.92 - $36.06
Work Schedule
Standard Hours
Benefits
Health Insurance
bonus eligible
Paid Time Off
Employee Discounts
Retirement Plan
Professional development opportunities
flexible scheduling
Job Description
The Miami Beach EDITION is an exceptional luxury hotel located at 2901 Collins Ave, Miami Beach, Florida. A part of the renowned EDITION Hotels portfolio under Marriott International, The Miami Beach EDITION combines the visionary genius of boutique hotelier Ian Schrager with world-class service and the global reach of Marriott International. This unique hospitality brand is dedicated to delivering a sophisticated and original experience for discerning guests who appreciate quality, design, and personalized service. The hotel caters to a clientele that values elegance blended with personality, breaking conventional norms to offer a fresh, charming, and dynamic environment. With a commitment... Show More
Job Requirements
- Candidate must be based in Miami
- Availability from January to May for the temporary position
- Ability to work full time
- Must have high school diploma or GED
- Minimum two years’ experience in event management or related field
- Strong leadership skills
- Excellent communication skills
- Ability to work in a team-oriented environment
- Flexibility to support events and programs as needed
- Must adhere to all safety and sanitation protocols
Job Qualifications
- High school diploma or GED
- Two years of experience in event management, food and beverage, or a related professional area
- Knowledge of banquet operations and event compliance regulations
- Strong leadership and team management skills
- Experience with scheduling and inventory management
- Excellent communication and interpersonal skills
- Ability to provide exceptional customer service and resolve guest issues
- Understanding of sanitation and safety standards
- Commitment to continuous improvement and staff development
- Familiarity with food and wine pairings considered a plus
Job Duties
- Project supply needs for the department such as tables, chairs, banquet tables, meeting sets, and props
- Apply knowledge of all laws related to events
- Manage activities to maximize customer satisfaction
- Adhere to and reinforce all standards, policies, and procedures
- Maintain established sanitation levels
- Manage departmental inventories and maintain equipment
- Schedule Event Services staff to forecast and service standards while maximizing profits
- Assist team in developing lasting relationships with groups to retain business and increase growth
- Set goals and delegate tasks to improve departmental performance
- Conduct monthly department meetings with the Banquet team
- Apply and broaden knowledge of food and wine pairings and current event trends
- Act as a liaison to the kitchen staff
- Lead shifts and actively participate in the servicing of events
- Set a positive example for guest relations
- Interact with guests to obtain feedback on product quality and service levels
- Respond to and handle guest problems and complaints
- Empower employees to provide excellent customer service
- Verify employees understand expectations and parameters
- Strive to improve service performance
- Emphasize guest satisfaction during all departmental meetings and focus on continuous improvement
- Review comment cards and guest satisfaction results with employees
- Communicate and execute departmental and property emergency procedures and ensure staff training in safety procedures
- Observe service behaviors of employees and provide feedback
- Monitor progress and lead discussion with staff
- Participate in the development and implementation of corrective action plans
- Review quarterly Meeting Planner Survey results and implement corrective actions to address service challenges
- Attend and participate in all pertinent meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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