Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $56,000.00 - $75,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
bonus eligibility
Career development opportunities
Employee Discounts
retirement plans
Job Description
Marriott Dallas Uptown is part of the globally renowned Marriott International family, one of the leading hospitality companies in the world. Located in Dallas, Texas, this hotel offers a vibrant, upscale environment catering to both business and leisure travelers. Marriott International is known for its commitment to delivering exceptional guest experiences while fostering a culture of inclusion and opportunity for all associates. As part of this dynamic establishment, Marriott Dallas Uptown maintains high standards of service and hospitality, blending innovation with the comfort and familiarity that guests expect from the Marriott brand.
This position is for a Management ro... Show More
This position is for a Management ro... Show More
Job Requirements
- High school diploma or GED
- Minimum 2 years experience in event management, food and beverage or related professional area
- Proven ability to manage banquet operations
- Strong communication skills
- Must be available to work full-time onsite
- Ability to lead, motivate and delegate to staff
- Knowledge of sanitation and safety standards
- Experience in managing inventory and event supplies
- Competency in handling guest feedback and conflict resolution
Job Qualifications
- High school diploma or GED
- Minimum of 2 years experience in event management, food and beverage, or related area
- Strong leadership and team management skills
- Knowledge of banquet operations and event service standards
- Excellent communication and interpersonal abilities
- Customer service oriented mindset
- Ability to project supply needs and manage inventories
- Understanding of legal and safety regulations related to events
- Skilled in resolving guest issues and complaints
- Ability to conduct training and provide constructive feedback
- Experience in coordinating multiple departments and liaising effectively
- Familiarity with banquet event orders and meeting room setups
- Competence in driving continuous improvement and employee engagement
Job Duties
- Direct and motivate banquet team while assisting in providing high-quality service
- Monitor and control financial and administrative responsibilities including asset protection
- Communicate clearly and concisely with all stakeholders involved in the event
- Identify training opportunities and plan strategies to achieve departmental goals
- Project supply needs for banquet operations such as tables, chairs, props, and meeting sets
- Adhere to laws, standards, policies, and procedures related to events
- Maintain sanitation levels and manage departmental inventories and equipment
- Schedule event services staff to meet service standards and maximize profits
- Develop lasting relationships with clients to retain business and encourage growth
- Set goals, delegate tasks, and conduct monthly department meetings
- Apply food and wine knowledge with focus on current event trends
- Act as liaison between banquet and kitchen staff
- Lead shifts and actively participate in servicing events
- Attend pre-event meetings to understand group needs
- Conduct function room inspections to ensure proper setup
- Coordinate routine maintenance of event facilities
- Resolve issues or suggest alternatives to arrangements
- Attend and participate in all pertinent meetings
- Serve as liaison between banquet, event planning, and technology teams
- Verify function rooms meet event documentation and customer requirements
- Set example for guest relations and interact with guests for feedback
- Respond to guest complaints and encourage excellent customer service by employees
- Verify employee understanding of expectations and strive to improve service performance
- Emphasize guest satisfaction in departmental meetings
- Review guest feedback with employees
- Communicate and implement departmental emergency and safety procedures
- Observe service behaviors, provide feedback, and lead staff discussions
- Participate in corrective action plans and performance appraisals
- Maintain open and collaborative associate relationships
- Follow disciplinary procedures and support peer review process
- Delegate tasks to meet event service standards and timing
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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