Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $71,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Bonuses
Career development opportunities
Job Description
JW Marriott Anaheim Resort, located in Anaheim, California, is a distinguished luxury hotel that is part of Marriott International's prestigious portfolio. This establishment exemplifies premier hospitality in a vibrant and dynamic setting, catering to travelers seeking comfort, elegance, and impeccable service. As part of Marriott International, JW Marriott upholds a legacy of superior guest experiences, combining contemporary luxury with a warm, welcoming ambiance. The resort is positioned in a prime location near popular attractions, making it a favored destination for both leisure and business guests. JW Marriott properties emphasize not only the highest standards of service but also the holistic... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years’ experience in event management, food and beverage, or related area
- ability to lead and motivate a team
- strong organizational and communication skills
- knowledge of banquet operations and service standards
- ability to manage inventories and financial controls
- knowledge of safety and sanitation regulations
- experience in customer service
- ability to handle guest complaints and resolve issues
- proficiency in coordinating with multiple departments
- ability to work full-time in Anaheim, California
- commitment to upholding Marriott’s standards and values
Job Qualifications
- High school diploma or GED
- minimum 2 years’ experience in event management, food and beverage, or related professional area
- knowledge of banquet operations and event service standards
- strong leadership and communication skills
- ability to manage budgets and inventories
- understanding of applicable laws and hygiene standards
- experience in customer service and guest relations
- ability to develop and motivate a team
- proficiency in planning and executing events
- knowledge of food and wine pairings is a plus
- experience in supervisory and human resources activities
Job Duties
- Directs and motivates team while providing high quality service based on requirements and standards
- monitors and controls financial and administrative responsibilities including asset protection
- provides clear and concise communications to all stakeholders in event success
- identifies training opportunities and plans strategy to accomplish goals
- manages banquet operations including supply projections and inventory maintenance
- applies knowledge of laws related to events and adheres to policies and procedures
- leads banquet teams by setting goals, delegating tasks, conducting meetings, and liaising with kitchen staff
- executes event services operations and maintains inventories
- attends pre-event meetings to understand group needs
- conducts function room inspections and verifies room setups
- maintains cleanliness and sanitation standards
- acts as liaison between banquets, event planning, event technology teams and group contacts
- projects supply needs
- coordinates routine maintenance of meeting facilities
- resolves issues and suggests alternatives
- verifies function rooms meet event documentation and customer requirements
- sets a positive example for guest relations
- interacts with guests to obtain feedback and handles complaints
- encourages employees to provide excellent customer service
- conducts human resources activities including training, performance appraisals, and enforcement of policies
- fosters open and collaborative relationships with associates
- participates in development and implementation of corrective action plans
- attends and leads departmental meetings and discussions
- delegates tasks to verify room setups meet standards and timelines
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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