Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $75,000.00 - $109,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
performance bonuses
Job Description
Marriott Marquis Washington DC is a premier luxury hotel located at 901 Massachusetts Avenue NW in Washington, District of Columbia. Known for its exceptional hospitality and strategic downtown location, Marriott Marquis offers guests and event planners a sophisticated venue designed to cater to various functions ranging from professional events, conferences, and banquets to social gatherings. As part of the globally recognized Marriott International brand, the Marriott Marquis strives to provide a blend of innovative service and memorable experiences to its guests and clients, building on a legacy of quality and excellence in the hospitality industry.
The Event Management tea... Show More
The Event Management tea... Show More
Job Requirements
- High school diploma or GED
- Minimum two years of relevant experience in event management or food and beverage
- Ability to work full time onsite at Marriott Marquis Washington DC
- Strong organizational and leadership abilities
- Effective communication skills
- Proficiency in managing event logistics and staff
- Commitment to upholding sanitation and safety standards
- Capability to handle customer service issues professionally
- Flexibility to participate in event shifts and meetings
- Willingness to adhere to Marriott International's non-discrimination policies
Job Qualifications
- High school diploma or GED
- Minimum two years of experience in event management, food and beverage, or related professional area
- Strong leadership and team motivation skills
- Excellent communication and interpersonal skills
- Knowledge of hospitality laws and regulations
- Ability to manage financial and administrative responsibilities
- Experience in managing banquet operations and event services
- Proficient in inventory and equipment management
- Skilled in scheduling and staff coordination
- Capability in customer service excellence and conflict resolution
- Ability to conduct performance appraisals and provide employee feedback
- Familiarity with safety procedures and emergency protocols
- Aptitude for organizing meetings and training sessions
- Knowledge of food, wine pairings, and current event trends
- Competence in building client relationships and business growth strategies
Job Duties
- Project supply needs for department including tables, chairs, banquet tables, meeting sets, and props
- Apply knowledge of all laws related to events
- Manage banquet operations to maximize customer satisfaction
- Adhere to all standards, policies, and procedures
- Maintain sanitation and cleanliness levels
- Manage departmental inventories and equipment
- Schedule event services staff to meet forecast and profit goals
- Assist team in developing lasting relationships with clients to retain and grow business
- Set goals and delegate tasks to improve performance
- Conduct monthly department meetings
- Broaden knowledge of food, wine pairings, and cuisine with current event trends
- Act as liaison to kitchen staff
- Lead shifts and participate in servicing events
- Attend pre-event meetings to understand group needs
- Establish standards for meeting room and VIP sets
- Conduct function room inspections
- Maintain quality meeting facilities through routine maintenance coordination
- Resolve issues and suggest alternatives for arrangements
- Participate in pertinent meetings
- Verify function rooms are set according to documentation and customer requirements
- Set positive examples for guest relations
- Interact with guests to obtain feedback
- Handle guest complaints and problems
- Encourage employees to provide excellent customer service
- Verify employees understand expectations
- Strive to improve service performance
- Review comment cards and guest satisfaction results with employees
- Communicate and execute emergency procedures and safety training
- Observe and provide feedback on service behaviors
- Lead staff in discussions and progress tracking
- Develop corrective action plans for service improvement
- Establish open and collaborative team relationships
- Conduct performance appraisals and provide feedback
- Solicit associate feedback and review satisfaction results
- Communicate performance expectations
- Verify policy enforcement and disciplinary procedures
- Delegate tasks to ensure timely and quality room sets and event services
- Foster associate understanding of expectations and standards
- Maintain focus on continuous improvement and guest satisfaction
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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