Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $71,000.00 - $95,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
performance bonuses
Employee Discounts
Training and Development
Job Description
JW Marriott Anaheim Resort, part of Marriott International's prestigious luxury portfolio, is located in Anaheim, California. Marriott International is a global leader in hospitality, known for delivering exceptional service and unforgettable experiences across its diverse collection of brands. JW Marriott properties emphasize associate well-being, fostering an inclusive culture that values diversity and offers extensive training, development, and recognition opportunities that empower associates to reach their full potential. The JW Treatment™ reflects the brand's commitment to exceptional guest care by prioritizing the happiness and growth of its team members, ensuring a supportive and engaging work environment in a luxury setting. Marriott... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage, or related professional area
- ability to lead and motivate teams
- strong communication skills
- knowledge of safety procedures and emergency protocols
- organizational and time management skills
- availability to work full time at JW Marriott Anaheim Resort
- commitment to delivering exceptional customer service
- capacity to attend and lead meetings
- capability to handle guest complaints and resolve conflicts
- adherence to company policies and procedures
Job Qualifications
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage, or related professional field
- knowledge of event laws and regulations
- leadership skills and team management experience
- effective communication and interpersonal skills
- ability to coordinate multiple teams and departments
- strong organizational and planning abilities
- customer service orientation
- conflict resolution skills
- experience in sanitation and safety standards
- proficiency in scheduling and inventory management
- ability to analyze guest feedback for service improvements
Job Duties
- Project supply needs for the department including tables, chairs, banquet tables, meeting sets, and props
- apply knowledge of laws as they relate to event management
- manage banquet operations to maximize customer satisfaction
- adhere to and enforce all standards, policies, and procedures
- maintain established sanitation levels
- manage departmental inventories and equipment
- schedule Event Services staff to meet forecast and service standards while maximizing profits
- assist team in developing lasting relationships with groups to retain business and promote growth
- set goals and delegate tasks to improve departmental performance
- conduct monthly department meetings with the Banquet team
- apply and broaden knowledge of food and wine pairings and cuisine with emphasis on current event trends
- act as a liaison to kitchen staff
- lead shifts and actively participate in servicing events
- attend pre-event meetings to understand group needs
- establish consistent standards for meeting room sets and VIP meeting room sets
- conduct function room inspections prior to events
- maintain cleanliness and sanitation in event operation areas
- coordinate between Banquets, Event Planning, Event Technology teams, and group contacts throughout events
- project supply needs such as pads, pens, candy jars, bottled water, and water pitchers
- coordinate routine maintenance to ensure quality meeting facilities
- resolve issues and suggest alternatives to previous arrangements if necessary
- attend and participate in pertinent meetings
- verify function rooms are set according to event documentation and customer requirements
- set a positive example for guest relations
- interact with guests to obtain feedback on product quality and service levels
- respond to and handle guest problems and complaints
- encourage employees to provide excellent customer service
- verify employees understand expectations and parameters
- strive to improve service performance
- emphasize guest satisfaction during departmental meetings
- review comment cards and guest satisfaction results with employees
- communicate and execute departmental and property emergency procedures and verify staff are trained in safety procedures
- observe service behaviors of employees and provide individual feedback
- monitor progress and lead staff discussions periodically
- participate in development and implementation of corrective action plans
- review quarterly Meeting Planner Survey results and address service challenges for continuous guest satisfaction improvement
- establish and maintain open, collaborative relationships with associates
- conduct associate performance appraisals and provide feedback
- solicit associate feedback with an open-door policy
- communicate performance expectations according to job descriptions
- ensure policy enforcement and proper disciplinary procedures
- escalate issues to supervisors or Human Resources as necessary
- delegate tasks to verify timely room setups meeting event service standards
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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