Event Operations Manager

Boston, MA, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $69,000.00 - $92,000.00

Work Schedule

Standard Hours

Benefits

Health Insurance

Dental Insurance

Paid Time Off

Retirement Plan

Employee Discounts

Training and Development

Employee assistance program

Job Description

Marriott International is a globally recognized leader in the hospitality industry, known for its commitment to delivering exceptional guest experiences across its wide portfolio of brands. As a premier hotel company, Marriott operates a vast range of properties including luxury hotels, resorts, and business accommodations around the world. The company prioritizes inclusive culture, innovation, and employee development, fostering a workplace where associates feel valued and empowered. Known for its dedication to quality service standards, Marriott continually strives to enhance guest satisfaction through thoughtful, heartfelt, and forward-thinking hospitality.

The role described is within Marriott's broad event management and banquet operations t... Show More

Job Requirements

High school diploma or GED
Minimum two years experience in event management, food and beverage, or related area
Strong knowledge of banquet operations and food service trends
Proven leadership abilities managing teams in a fast-paced environment
Excellent communication skills
Ability to maintain sanitation and adhere to safety protocols
Experience coordinating with multiple departments and external clients
Capacity to manage scheduling and departmental inventory
Ability to handle guest complaints effectively
Willingness to participate in training and meetings regularly

Job Qualifications

High school diploma or GED
Two years experience in event management, food and beverage, or related professional area
Knowledge of banquet operations and event service standards
Strong leadership and team management skills
Excellent communication and interpersonal abilities
Understanding of sanitation and safety regulations
Ability to coordinate multiple teams and manage inventory and supplies
Skilled at problem-solving and conflict resolution
Familiarity with financial and administrative control in event services
Proficient in customer service and guest relations

Job Duties

Direct and motivate team while personally assisting in providing high quality service based on requirements and standards
Monitor and control financial and administrative responsibilities including asset protection
Provide clear and concise communications to everyone having ownership in the success of the event
Identify training opportunities and plan a strategy to accomplish goals
Project supply needs for the department such as tables, chairs, banquet tables, meeting sets, and props
Apply knowledge of all relevant laws as they relate to an event
Manage departmental inventories and maintain equipment
Schedule Event Services staff to forecast and service standards while maximizing profits
Assist team in developing lasting relationships with groups to retain business and increase growth
Set goals and delegate tasks to improve departmental performance
Conduct monthly department meetings
Apply and broaden knowledge of food and wine pairings and cuisine with emphasis on current event trends
Act as liaison to kitchen staff
Lead shifts and actively participate in the servicing of events
Attend pre-event meetings to understand group needs
Establish consistent standards for meeting room sets and VIP meeting room sets
Conduct function room inspections prior to each function
Maintain cleanliness and sanitation standards in all event operation areas
Act as liaison between Banquets, Event Planning, Event Technology teams and group contact
Coordinate routine maintenance to verify a quality meeting facility
Resolve issues and suggest alternatives to previous arrangements
Set positive example for guest relations
Interact with guests to obtain feedback on product quality and service levels
Respond to and handle guest problems and complaints
Communicate and execute departmental and property emergency procedures
Observe service behaviors of employees and provide feedback
Participate in development and implementation of corrective action plans
Conduct associate performance appraisals and provide feedback
Delegate tasks to verify room sets are on time and meet event service standards

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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