Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $72,000.00 - $96,000.00
Work Schedule
Standard Hours
Benefits
Health Insurance
Dental Insurance
Vision Insurance
Paid Time Off
Retirement Plan
Employee Discounts
Career development opportunities
Job Description
The Atlanta Marriott Marquis, located at 265 Peachtree Center Ave., Atlanta, Georgia, is a renowned hotel known for elevating the art of hospitality through innovative services and a welcoming environment. As part of Marriott International, a global leader in the hospitality industry, the Marriott Marquis combines the comfort of a familiar and trusted brand with the excitement of a vibrant city setting. The hotel boasts state-of-the-art event spaces, luxurious guest accommodations, and a commitment to providing exceptional service to every guest. This dynamic venue is a preferred location for a wide range of events, from corporate meetings to grand celebrations,... Show More
Job Requirements
- High school diploma or GED
- At least 2 years experience in event management, food and beverage, or related field
- Ability to manage banquet operations and lead teams
- Excellent communication skills
- Strong organizational and multitasking skills
- Proficiency in managing inventories and equipment
- Knowledge of customer service excellence
- Capability to train and develop staff
- Ability to handle guest feedback and resolve complaints
- Competence in applying safety procedures and emergency responses
- Willingness to participate actively in event service shifts
- Commitment to uphold company policies and standards
Job Qualifications
- High school diploma or GED
- Minimum of 2 years experience in event management, food and beverage, or related professional area
- Knowledge of laws related to event management
- Understanding of banquet operations and customer satisfaction
- Ability to communicate effectively with teams and clients
- Leadership skills to manage and motivate a team
- Experience with scheduling, inventory management, and maintaining sanitation standards
- Skills in problem resolution and customer service
- Capability to conduct training and performance evaluations
- Familiarity with safety procedures and emergency protocols
Job Duties
- Direct and motivate team while providing high quality service based on standards
- Monitor and control financial and administrative responsibilities including asset protection
- Communicate clearly with all stakeholders involved in events
- Identify training needs and plan strategies to achieve goals
- Manage banquet operations including supply projection and equipment maintenance
- Lead banquet teams by setting goals, delegating tasks, and conducting meetings
- Participate in and lead event servicing shifts
- Ensure event rooms are set up according to specifications and conduct inspections
- Maintain cleanliness and sanitation standards in event areas
- Act as liaison among Banquets, Event Planning, Event Technology teams, and clients
- Resolve issues and suggest alternatives to arrangements as necessary
- Interact with guests for feedback and handle complaints
- Encourage and verify excellent customer service by employees
- Conduct human resource activities including training on safety, performance monitoring, and providing feedback
- Implement corrective action plans and participate in continuous improvement initiatives
- Conduct associate performance appraisals and maintain open communication
- Ensure compliance with property policies and procedures
- Delegate tasks to verify timely and standard-compliant event setups
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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