Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Range $27.50 - $33.17
Work Schedule
Standard Hours
Benefits
Medical insurance
Dental Insurance
Vision Insurance
Flexible spending account
Life insurance
Disability insurance
accident insurance
Paid parental leave
educational assistance
401(k) Plan
stock purchase plan
Marriott discounts
Commuter Benefits
Employee assistance program
Childcare discounts
Paid Time Off
Job Description
W Bellevue is a luxury hotel located in Bellevue, Washington, part of the renowned W Hotels brand under Marriott International. Known for its iconic style and vibrant atmosphere, W Bellevue offers guests a unique experience that combines contemporary luxury with an energized vibe. The hotel features sophisticated event spaces, modern amenities, and exceptional service tailored to meet the needs of both leisure and business travelers. As part of Marriott International, W Bellevue embraces a culture of diversity, inclusion, and opportunity, fostering an environment where associates are valued for their unique backgrounds, talents, and experiences. Employees enjoy comprehensive benefits and a... Show More
Job Requirements
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage, or related area
- availability to work full time
- strong organizational and multitasking abilities
- excellent communication skills
- ability to lead and motivate a team
- knowledge of banquet operations and customer service standards
- proficiency with relevant software and tools
- ability to respond effectively to guest feedback
- commitment to maintain sanitation and safety standards
Job Qualifications
- High school diploma or GED
- minimum 2 years experience in event management, food and beverage, or related professional area
- strong leadership and team management skills
- knowledge of banquet operations and event service standards
- excellent communication and interpersonal abilities
- ability to handle guest complaints and resolve conflicts
- understanding of health and safety regulations related to events
- proficiency in scheduling and inventory management
- skills in developing lasting client relationships
- capability to lead training and development initiatives
Job Duties
- Project supply needs for banquet operations including tables and chairs
- apply knowledge of all event-related laws and regulations
- manage activities to maximize customer satisfaction
- adhere to and reinforce departmental standards, policies, and procedures
- maintain established sanitation levels
- manage departmental inventories and maintain equipment
- schedule Event Services staff to meet forecast and service standards while maximizing profits
- assist team in developing lasting relationships with groups to retain business and increase growth
- set goals and delegate tasks to improve departmental performance
- conduct monthly department meetings with the banquet team
- apply and broaden knowledge of food and wine pairings and current event trends
- act as liaison to kitchen staff
- lead shifts and actively participate in event service
- set a positive example for guest relations
- interact with guests to obtain feedback on product quality and service levels
- respond to and handle guest problems and complaints
- empower employees to provide excellent customer service
- verify employees understand expectations and parameters
- strive to improve service performance
- emphasize guest satisfaction during all departmental meetings
- review comment cards and guest satisfaction results with employees
- communicate and execute departmental and property emergency procedures and verify safety training
- observe service behaviors and provide feedback
- monitor progress and lead staff discussions
- participate in development and implementation of corrective action plans
- review meeting planner survey results and implement corrective actions
- attend and participate in all pertinent meetings
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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