Event Operations Director, Venues - Hyatt Regency Chicago
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,527.00 - $72,920.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
employee training
Professional development opportunities
Business travel opportunities
Job Description
Encore is a distinguished leader in the event technology industry, specializing in providing comprehensive audio-visual solutions for large-scale events, conventions, and meetings. With a reputation for excellence and innovation, Encore operates within the hospitality sector, partnering with hotels and convention centers to deliver seamless event experiences. The company emphasizes a culture of inclusivity, exceptional customer service, and continuous professional development, attracting top talent passionate about technology and event management. Employees benefit from a supportive work environment and a commitment to diversity and belonging. Encore offers competitive compensation packages, including salary ranges from $59,527 to $72,920 for this role, with potential... Show More
Job Requirements
- High school diploma
- 3+ years of relevant audio-visual experience
- 1+ years supervisory experience
- knowledge of live show audio-visual equipment
- experience in event pre-planning and operations
- proficiency with computer hardware and software including Microsoft Office
- effective leadership skills
- customer satisfaction focus
- valid driver’s license for roles requiring vehicle operation
Job Qualifications
- High school diploma is required
- bachelor’s degree is preferred
- 3+ years of audio-visual experience
- 1+ years of supervisory experience
- working knowledge of audio-visual equipment in live show environments
- experience with pre-planning and operations of large audio-visual events
- proficiency with computer hardware
- proficiency with software and programs including Internet and Microsoft Office
- effective leadership abilities
- strong customer satisfaction focus
- valid driver’s license required for positions operating company vehicles
Job Duties
- Direct the operations team on daily equipment setups and strikes
- ensure appropriate business levels are accommodated by scheduled staff members and delegate tasks appropriately
- mentor and supervise operational staff to provide outstanding customer service and ensure room sets meet company standards
- establish excellent working relationships with hotel/resort staff, team members, neighboring locations, and vendors
- utilize the billing system to coordinate invoicing activities and ensure accuracy
- ensure inventory control procedures are followed to maintain proper levels and quality of equipment
- manage on-site equipment inventory and source internal gear before renting externally
- ensure equipment and services are delivered on time and in good working condition as specified
- maintain inventory in good working condition and promptly arrange repairs
- research and stay current on new technology and equipment
- maintain a positive employee relations environment for audio visual and business center team members
- manage staff to support business growth and organizational goals
- provide continuous coaching to develop team member skills
- manage human resources activities including selection, performance management, and training
- portray a polished, professional image and uphold employee guidelines
- ensure employees are properly trained in all areas
- support property-wide training programs including OSHA and safety
- provide mentoring and coaching for team development
- train technical staff and model proper equipment use
- recommend team members for additional training opportunities
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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