Event Operations Director - Intercontinental Hotel Downtown Miami, FL
Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $59,527.00 - $72,920.00
Work Schedule
Flexible
On-call
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Paid Time Off
Retirement Plan
Paid holidays
Employee assistance program
Professional Development
Job Description
Encore is a leading provider of event technology solutions, specializing in delivering exceptional audio-visual services for large-scale events across multiple locations. With a focus on innovation and customer satisfaction, Encore supports the success of conferences, meetings, and special events by providing cutting-edge technology and expert operational management. The company operates within the hospitality and event services industry, collaborating closely with hotels, resorts, and convention centers to ensure seamless execution of event technology requirements. Encore is known for its commitment to quality service, inclusivity, and a supportive workplace culture that values each team member's contribution. The company offers competitive salary packages,... Show More
Job Requirements
- High school diploma or equivalent
- Minimum 3 years of audio-visual experience
- At least 1 year supervisory experience
- Knowledge of audio-visual equipment in live environments
- Experience in pre-planning and operations of large events
- Proficient with computer hardware and software including Microsoft Office
- Strong leadership skills
- Customer service orientation
- Valid driver’s license if operating company vehicles
Job Qualifications
- High school diploma is required
- Bachelor’s degree is preferred
- 3+ years of audio-visual experience
- 1+ years of supervisory experience
- Working knowledge of audio-visual equipment in a live show environment
- Experience handling pre-planning and operations of large audio-visual events
- Proficiency with computer hardware
- Proficiency with computer software and programs including Internet and Microsoft Office
- Effective leadership abilities
- Customer satisfaction focus
- A valid driver’s license is required for positions that operate Company vehicles
Job Duties
- Direct the operations team on daily equipment setups and strikes
- Ensure business levels are accommodated by scheduled staff and delegate tasks
- Mentor and supervise operational staff to provide outstanding customer service
- Establish excellent working relationships with hotel staff, team members, neighboring locations, and vendors
- Utilize billing system to coordinate invoicing and ensure accuracy
- Ensure inventory control procedures are followed to maintain proper inventory levels
- Manage on-site equipment inventory and source gear internally before external sub-renting
- Ensure equipment and services are delivered on time and in good working condition
- Maintain inventory in good working condition and coordinate repairs
- Research and stay current on new technology and equipment
- Maintain positive employee relations environment
- Manage staff to support business growth and organizational goals
- Provide coaching and develop team members skills
- Manage human resources activities including selection, performance management, training and development
- Ensure employees are properly trained in all areas
- Support property-wide training programs including OSHA and safety
- Provide mentoring and coaching for continual development
- Train technical staff and model appropriate equipment use
- Recommend additional training opportunities for team members
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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