Job Overview
Employment Type
Full-time
Compensation
Type:
Hourly
Rate:
Exact $31.25
Work Schedule
Day Shifts
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel program
Parental leave
educational assistance
401k plan
Employee Stock Purchase Program
Career Development
recognition programs
Job Description
Waldorf Astoria Washington DC is the latest addition to the prestigious Hilton portfolio, located at the historic Old Post Office building on Pennsylvania Avenue, the heart of Washington, D.C. This iconic landmark has been thoughtfully reimagined to become one of the city's premier luxury destinations, combining rich historical significance with modern elegance. Featuring 263 luxurious guest rooms, 38,000 square feet of versatile event space, and a selection of exquisite dining options including two restaurants and three stylish bars, Waldorf Astoria Washington DC stands as the new hub for influential events, important meetings, and memorable experiences in the capital.
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Job Requirements
- Hospitality related experience at manager level for at least one year
- Knowledge of hotel property management systems such as Delphi.fdc
- Experience in revenue management or similar analytical role
- Relevant degree in business development or related field
- Ability to work flexible shifts including weekdays, weekends, and holidays
- Excellent communication and interpersonal skills
- Strong problem-solving and conflict resolution skills
- Ability to multitask and manage events under pressure
- Customer-focused with a proactive service approach
- Legal authorization to work in the United States
Job Qualifications
- Minimum of one year hospitality related experience at manager level
- Knowledge of hotel property management systems such as Delphi.fdc
- Experience in revenue management or a similar analytical role
- Relevant degree in business development or other relevant business field
- Certification such as CMP or CPCE is advantageous
- Demonstrated ability to deliver exceptional guest experiences
- Strong communication and organizational skills
- Proven leadership and team management capabilities
Job Duties
- Provide direction and supervision to affected departments and team members during the execution of meeting and/or event
- Directly serve on site group and catering customers in a proactive manner
- To organize, plan and prioritize your duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Demonstrate knowledge of job systems, products, booking systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Selling and influencing both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Other duties as necessary based on business needs
- Regular attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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