Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Discounted travel
Parental leave
debt-free education
401k plan
Employee Stock Purchase Program
Career growth opportunities
Recognition and rewards programs
Job Description
Waldorf Astoria Washington DC represents the fusion of historic grandeur and modern luxury. Located in the iconic Old Post Office building at the heart of Washington, D.C., on Pennsylvania Avenue, this hotel stands as a premier destination in the nation's capital. The property has been thoughtfully renovated to incorporate the distinguished Waldorf Astoria brand's signature elegance and impeccable service standards while honoring the building's historic character. With 263 luxurious guest rooms, expansive event spaces covering 38,000 square feet, and a variety of culinary options including two restaurants and three bars, the hotel is designed to cater to the diverse needs... Show More
Job Requirements
- Minimum one year hospitality related experience at manager level
- Knowledge of hotel property management systems
- Experience in revenue management or similar analytical role
- Relevant degree in business development or related field
- Availability to work various shifts including weekdays, weekends, and holidays
- Ability to communicate effectively with clients and internal teams
- Strong organizational and planning skills
- Conflict resolution and negotiation abilities
- Proficiency with hotel management software
- Commitment to high standards of customer service
Job Qualifications
- One year of hospitality related experience at manager level
- Knowledge of hotel property management systems such as Delphi.fdc
- Experience in revenue management or similar analytical role
- Relevant degree in business development or other relevant business field
- Certification such as CMP or CPCE preferred
- Strong communication and interpersonal skills
- Ability to handle multiple tasks and prioritize effectively
- Demonstrated conflict resolution and negotiation skills
- Competence in using booking and event management software systems
- Proven ability to work under pressure
- Commitment to delivering exceptional guest experiences
Job Duties
- Provide direction and supervision to affected departments and team members during the execution of meeting and or event
- Directly serve on site group and catering customers in a proactive manner
- Organize, plan and prioritize duties by developing plans and goals
- Communicate timely to internal and external clients via telephone, email, written documents or in person
- Demonstrate knowledge of job systems, products, booking systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Maximize revenues through effective upselling of products and services
- Ensure high quality service by assisting others to understand guest needs, providing direction, guidance, feedback, and coaching
- Participate in customer site inspections and assist with the sales process as necessary
- Make decisions and solve problems by analyzing and evaluating issues to determine the best solution
- Maintain regular attendance
- Perform other duties as necessary based on business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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