Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel program
Parental leave
debt-free education
401k plan
Employee Stock Purchase Program
Career Development
recognition programs
Job Description
Waldorf Astoria Washington DC represents the pinnacle of luxury hospitality nestled in the heart of America’s capital on the iconic Pennsylvania Avenue. This prestigious hotel, reimagined within the historic Old Post Office building, stands as one of Washington D.C.'s premier addresses combining timeless elegance with modern sophistication. Featuring 263 exquisitely appointed guest rooms, 38,000 square feet of versatile event space, two renowned restaurants, and three vibrant bars, the hotel is poised to host Washington D.C.’s most important events, whether they be groundbreaking meetings, exclusive galas, or unforgettable social experiences. The property attracts a diverse clientele including political figures, business leaders,... Show More
Job Requirements
- Minimum one year hospitality related experience at manager level
- Availability to work weekdays, weekends, and holidays
- Knowledge of hotel property management systems
- Relevant degree or certifications preferred
- Strong communication and organizational skills
- Ability to work in a fast-paced environment
- Flexibility and adaptability
- Commitment to delivering exceptional guest service
Job Qualifications
- One year hospitality related experience at manager level
- Knowledge of hotel property management systems such as Delphi.fdc
- Experience in revenue management or a similar analytical role
- Relevant degree in business development or related business field
- Certifications such as CMP or CPCE are advantageous
- Strong leadership and communication skills
- Ability to manage multiple tasks and prioritize effectively
- Demonstrated sales and negotiation skills
- Knowledge of event planning and execution
- Commitment to Hilton values including hospitality, integrity, leadership, teamwork, ownership, and urgency
Job Duties
- Provide direction and supervision to affected departments and team members during the execution of meeting and/or event
- Directly serve on site group and catering customers in a proactive manner
- Organize, plan and prioritize duties by developing plans and goals
- Communicate timely to internal and external clients via telephone, email, written documents, or in person
- Demonstrate knowledge of job systems, products, booking systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Sell and influence both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determining the best solution
- Ensure high quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Perform other duties as necessary based on business needs
- Maintain regular attendance
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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