Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,100.00 - $68,500.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Employee assistance program
401k plan
Career growth and development
Employee Stock Purchase Program
Job Description
The Diplomat Beach Resort, Curio by Hilton, stands as an iconic beachfront destination hotel known for its luxurious accommodations and exceptional event spaces. Located in a prime coastal setting, the hotel offers 1,000 guest rooms complemented by an impressive 209,000 square feet of versatile meeting and event space, making it an ideal location for conventions, conferences, and special occasions. As a member of the Hilton portfolio, the resort upholds the highest standards of hospitality, delivering outstanding guest experiences that reflect Hilton’s longstanding reputation for quality and innovation in the hospitality industry. With a commitment to excellence, the Diplomat Beach Resort... Show More
Job Requirements
- High school diploma or equivalent
- At least one year of experience in a convention hotel environment
- Ability to work flexible hours including weekends and holidays
- Strong multitasking and organizational skills
- Excellent communication abilities
- Proficiency in relevant event management software or systems
- Ability to handle conflicts and negotiate solutions
- Strong customer service skills
- Valid work authorization if applicable
Job Qualifications
- At least one year of experience in a convention hotel
- Familiarity with supporting convention clients in planning conferences
- Strong attention to detail
- Ability to multitask
- Excellent communication skills
- Ability to work full flexibility including weekends and holidays
- Knowledge of event planning and coordination
- Strong problem-solving skills
- Customer service orientation
- Ability to maintain client relationships
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Selling and influencing both internal and external clients
- Make decisions and solve problems by analyzing and evaluating the issues and determine the best solution
- Ensure high-quality service by communicating and assisting others to understand the guest needs, providing direction and guidance, feedback and individual coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Other duties as necessary based on business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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