Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $41,100.00 - $68,500.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
career growth
401k plan
Employee Stock Purchase Program
Recognition and rewards
Job Description
The Diplomat Beach Resort, Curio Collection by Hilton, is a distinguished beachfront hotel offering an exceptional hospitality experience. Located in an iconic coastal setting, this resort features 1,000 guest rooms and an expansive 209,000 square feet of versatile meeting space designed to accommodate a wide variety of events and conventions. The resort prides itself on delivering world-class service and amenities within a vibrant and luxurious atmosphere, blending the natural beauty of its surroundings with the sophistication expected from a Hilton Curio property. As part of the globally recognized Hilton brand, The Diplomat Beach Resort upholds Hilton's legacy of innovation, quality,... Show More
Job Requirements
- Minimum of one year experience in a convention hotel
- Ability to multitask and strong attention to detail
- Full flexibility with work hours including weekends and holidays
- Excellent communication skills
- Proven ability to manage client relationships and resolve conflicts
- Familiarity with event planning systems and processes
- Ability to analyze and solve problems efficiently
- Passion for hospitality and customer service
- Ability to work in a team-oriented environment
Job Qualifications
- At least one year of experience in a convention hotel
- Strong attention to detail
- Ability to multitask effectively
- Excellent communication and interpersonal skills
- Familiarity with supporting convention clients in planning conferences
- Knowledge of event planning systems, products and processes
- Ability to resolve conflicts and negotiate effectively
- Proven sales and client relationship management abilities
- Flexibility to work varying schedules including weekends and holidays
- Passion for delivering exceptional guest experiences
Job Duties
- Organize, plan and prioritize duties by developing plans and goals
- Timely communication to internal and external clients via telephone, email, written documents or in person
- Create and maintain relationships with clients to set and meet client expectations and deliver on those expectations
- Demonstrate knowledge of job systems, products, systems, and processes
- Resolve conflicts and negotiate with others while handling complaints, settling disputes, and resolving grievances and conflicts
- Sell and influence both internal and external clients
- Make decisions and solve problems by analyzing and evaluating issues and determining the best solution
- Ensure high-quality service by communicating and assisting others to understand guest needs, providing direction and guidance, feedback and coaching when needed
- Participate in customer site inspections and assist with the sales process as necessary
- Perform other duties as necessary based on business needs
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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