Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $60,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Medical
Dental
Vision
401(k)
Employee assistance program
Paid Time Off
Job Description
BEST Crowd Management has been a leading provider in the crowd and event management industry since 2009. With a strong presence in the Austin, TX area, BEST specializes in managing front-of-house operations and comprehensive security services for a variety of venues, including professional sports arenas and entertainment events. The company is dedicated to creating unforgettable guest experiences that prioritize safety, respect, and positive energy. Through meticulous preparation and a commitment to excellence, BEST Crowd Management ensures that every event runs smoothly and every guest feels secure and valued.
The role of Event Manager at BEST Crowd Management is cr... Show More
The role of Event Manager at BEST Crowd Management is cr... Show More
Job Requirements
- Minimum high school diploma or equivalent
- One to three years of relevant professional experience
- Previous experience in customer service, security, or related field required
- Ability to work flexible schedules including weekends, evenings, nights, and holidays
- Ability to monitor communications and respond promptly
- Good physical condition to stand or walk for long periods and occasionally lift up to 45 pounds
- Ability to pass a background check
- Articulate with strong communication skills
- Ability to work in varying weather conditions and environments
Job Qualifications
- Minimum one to three years of professional-level experience
- Prior experience in security, event staffing, law enforcement, or military preferred
- At least one year of experience in customer service, security, or related field
- Excellent oral and written communication skills
- Ability to use independent judgment and discretion
- Adaptability to respond to changing situations
- Proficiency in English
- Ability to pass a background check
Job Duties
- Support operational responsibilities including recruiting, hiring, security licensing, training, scheduling, event day operations, and administrative tasks
- Serve as direct supervisor for Event Supervisors, overseeing performance, operations, and department needs
- Maintain positive client and security relationships through regular communication and support
- Identify and escalate issues occurring at events and assist with reports or investigations as needed
- Respond to emergencies and communicate appropriately with Account Managers and clients
- Coordinate and execute all technical and managerial aspects of event operations, including client requests
- Assign work tasks to Event Supervisors and Event Staff to direct operations during events
- Conduct on-the-job training and update standard operating procedures
- Ensure proper maintenance and organization of positions and equipment
- Perform additional duties as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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