Job Overview
Employment Type
Hourly
Compensation
Type:
Hourly
Rate:
Exact $32.25
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Parental leave
debt-free education
401k plan
Employee Stock Purchase Program
career growth
Recognition and rewards
Job Description
The Signia by Hilton Atlanta is a premier, full-service hotel located in downtown Atlanta, directly connected to the Georgia World Congress Center. With 976 spacious guest rooms and an impressive 100,000 square feet of versatile event space, it serves as a top destination for meetings, conventions, and social events. The hotel boasts six diverse dining venues, catering to a wide range of culinary tastes, and offers luxury amenities that enhance guests' overall experience. Its strategic location near major attractions like the Mercedes-Benz Stadium and State Farm Arena makes it an attractive choice for business and leisure travelers alike.
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Job Requirements
- High school diploma or equivalent
- minimum of 2 years event management experience at a "big box" hotel, preferably Hilton or other luxury brands
- ability to work Monday through Friday, 8:30 a.m. to 5:00 p.m., with flexibility for earlier or later shifts and some weekends
- excellent communication skills
- strong organizational and planning abilities
- customer service orientation
- ability to manage multiple tasks and priorities
- conflict resolution skills
- proficiency with event management software
- dependable and punctual
Job Qualifications
- Minimum of 2 years experience in event management at a large-scale, full-service hotel or luxury brand
- strong organizational and multitasking skills
- excellent communication and interpersonal abilities
- proven ability to build and maintain client relationships
- solid knowledge of event planning systems and hotel operations
- conflict resolution and negotiation skills
- customer-focused with a commitment to quality service
- proficiency in problem-solving and decision-making
- ability to work flexible hours including some weekends
- familiarity with Hilton brand standards and values
Job Duties
- Organize, plan, and prioritize duties by developing clear plans and goals
- communicate effectively with internal and external clients through various channels, including telephone, email, and in-person interactions
- build and maintain strong client relationships to set and meet expectations
- demonstrate comprehensive knowledge of job systems, products, and processes
- resolve conflicts, negotiate with others, and handle complaints, disputes, and grievances
- influence and sell to both internal and external clients to maximize event opportunities
- make decisions and solve problems by analyzing issues and determining the best solutions
- deliver high-quality service by understanding guest needs and providing direction, guidance, feedback, and coaching when required
- participate in customer site inspections and assist with the sales process as needed
- perform other duties as necessary based on business needs
- maintain regular attendance to ensure consistent service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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