Job Overview
Employment Type
Hourly
Full-time
Compensation
Type:
Hourly
Rate:
Exact $32.25
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Travel program
Parental leave
Education Assistance
Retirement Plan
Employee Stock Purchase Program
Career Development
recognition programs
Job Description
The Signia by Hilton Atlanta is a premier meetings and events destination located in downtown Atlanta, directly connected to the Georgia World Congress Center. This luxury hotel offers 976 beautifully appointed rooms and an impressive 100,000 square feet of event space suitable for hosting a wide variety of functions, from corporate conferences to grand social gatherings. Guests at the Signia by Hilton Atlanta enjoy luxury amenities along with six diverse dining venues, providing a comprehensive experience of comfort, convenience, and culinary excellence. Additionally, its prime location close to major attractions such as Mercedes-Benz Stadium and State Farm Arena makes it... Show More
Job Requirements
- Minimum of 2 years of event experience at a major hotel or luxury brand
- Ability to work Monday through Friday, 8:30 am to 5:00 pm with flexibility for earlier/later shifts and some weekends
- Strong communication skills
- Experience coordinating with multiple departments
- Proficiency with event management systems
- Ability to manage multiple priorities and meet deadlines
- Excellent problem-solving capabilities
- Must demonstrate Hilton core values of hospitality, integrity, leadership, teamwork, ownership, and urgency
- Ability to maintain regular attendance
Job Qualifications
- Minimum of 2 years of event experience at a 'big box' hotel of Hilton or luxury brand
- Demonstrated ability to manage events from planning through execution
- Strong communication and interpersonal skills
- Ability to build and maintain client relationships
- Proficient in relevant job systems and event management software
- Conflict resolution and negotiation skills
- Ability to work flexible hours, including some weekends
- Knowledge of sales and upselling techniques
- High level of organizational and problem-solving skills
Job Duties
- Organize, plan, and prioritize duties by developing clear plans and goals
- Communicate effectively with internal and external clients through various channels, including telephone, email, and in-person interactions
- Build and maintain strong client relationships to set and meet expectations
- Demonstrate comprehensive knowledge of job systems, products, and processes
- Resolve conflicts, negotiate with others, and handle complaints, disputes, and grievances
- Influence and sell to both internal and external clients to maximize event opportunities
- Make decisions and solve problems by analyzing issues and determining the best solutions
- Deliver high-quality service by understanding guest needs and providing direction, guidance, feedback, and coaching when required
- Participate in customer site inspections and assist with the sales process as needed
- Perform other duties as necessary based on business needs
- Maintain regular attendance to ensure consistent service
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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