Job Overview
Employment Type
Full-time
Hourly
Compensation
Type:
Hourly
Rate:
Exact $32.25
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Medical insurance
Mental Health Resources
Paid Time Off
Discounted travel
Parental leave
debt-free education
401k plan
Employee Stock Purchase Program
Career Development
recognition programs
Job Description
The Signia by Hilton Atlanta is a premier meetings and events destination located in the heart of downtown Atlanta. This luxury hotel is directly connected to the Georgia World Congress Center, making it an ideal location for hosting large-scale events, conferences, and gatherings. The hotel features 976 elegantly appointed guest rooms and over 100,000 square feet of versatile event space designed to accommodate a wide range of functions. Guests and event attendees appreciate not only the expansive event facilities but also the motel's luxurious amenities and six diverse dining venues. Conveniently positioned near major Atlanta attractions such as the Mercedes-Benz... Show More
Job Requirements
- Minimum of 2 years of event experience
- Experience working in a Hilton or comparable luxury hotel
- Ability to work Monday through Friday from 8:30am to 5:00pm with flexibility for some weekends
- Strong communication and interpersonal skills
- Ability to manage multiple tasks simultaneously
- Proficiency in event management software and systems
- Ability to handle conflicts and resolve disputes professionally
Job Qualifications
- Minimum of 2 years of event experience in a big box hotel or luxury brand
- Strong organizational and communication skills
- Proven ability to manage groups of 150-300 guests
- Knowledge of event coordination and hotel event systems
- Demonstrated problem-solving and conflict resolution skills
- Ability to work flexible hours, including some weekends
- Customer-focused with strong relationship-building abilities
Job Duties
- Organize, plan, and prioritize duties by developing clear plans and goals
- Communicate effectively with internal and external clients through various channels, including telephone, email, and in-person interactions
- Build and maintain strong client relationships to set and meet expectations
- Demonstrate comprehensive knowledge of job systems, products, and processes
- Resolve conflicts, negotiate with others, and handle complaints, disputes, and grievances
- Influence and sell to both internal and external clients to maximize event opportunities
- Make decisions and solve problems by analyzing issues and determining the best solutions
- Deliver high-quality service by understanding guest needs and providing direction, guidance, feedback, and coaching when required
- Participate in customer site inspections and assist with the sales process as needed
- Maintain regular attendance to ensure consistent service
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Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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