Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $58,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Dental Insurance
401(k)
401(k) matching
Paid Time Off
Vision Insurance
Job Description
Oak View Group (OVG) is a global leader in venue development, management, and premium hospitality services tailored for the live event industry. The company offers a comprehensive range of solutions that cater to a prestigious portfolio of world-class owned venues as well as a clientele that includes some of the most influential and highly attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. OVG prides itself on providing a 360-degree solution encompassing venue operations, management, and hospitality to elevate live event experiences globally. With a strong commitment to inclusivity, innovation, and operational excellence, Oak View Group... Show More
Job Requirements
- bachelor's degree in facility management, hospitality management, business, or related field
- 3-5 years experience in event management in stadium, arena, convention center or public assembly facility setting
- strong oral and written communication skills
- proficiency in Microsoft Office applications
- valid driver’s license or ability to obtain one
- knowledge of operational characteristics of events
- understanding of crowd management and control techniques
- customer service orientation
- knowledge of supervisory principles including scheduling and training
- familiarity with facility use contracts
- understanding of fire and public safety regulations
- basic knowledge of A/V equipment and electronic systems
- experience in budget preparation and control
Job Qualifications
- 3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
- strong oral and written communication skills
- strong computer skills in Microsoft Office applications, word processing, and Internet
- possession of, or ability to obtain, a valid drivers’ license
- knowledge of operational characteristics of events
- ability to identify the needs of users of the facility
- knowledge of crowd management and control techniques
- knowledge of customer service practices
- knowledge of principles of supervision, scheduling, and training employees
- demonstrated familiarity with facility use contracts
- knowledge of fire and public safety regulations
- knowledge of A/V equipment and electronic systems in public assembly facilities
- experience with budget preparation and control
- familiarity with terminology used in entertainment/convention/public assembly settings
- experience with AutoCAD is preferred but not required
Job Duties
- Advance, plan, service, and supervise all events
- plan, direct and evaluate the work of subordinates
- provide leadership and guidance for event personnel
- analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
- communicate clearly and concisely in the English language, both orally and in writing
- establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
- work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
- complete all duties with a customer service focus through teamwork and dedication to Oak View Group's principles
- assist in the preparation of building to meet the requirements of upcoming events/shows
- assist with the completion of pre-show event financial estimates
- assist with the completion of post-show event settlements
- advise lessees on services available from independent contractors for events
- recruit, train, and supervise event and security staff
- create work schedules for event and security staff, delegate assignments, and review performance/results
- function as a liaison between users of the facility and the facility staff
- recommend and evaluate required event staffing levels
- coordinate communication between building staff and show staff during load in and load out
- investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- maintain equipment (radios, metal detection wands, etc.) for all event and security staff
- make hospitality arrangements as needed
- communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- review emergency planning procedures with all event staff for each event
- create and distribute detailed data sheets prior to every event
- prepare and approve bi-weekly payroll for all event staff and security staff
- coordinate service needs with Food and Beverage provider and make hospitality arrangements as needed
- serve as Manager on Duty as scheduled
- other duties and responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
We didn't receive the exact location for this job posting,
please contact the employer.
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