Event Manager | Full-Time | Pan American Center

Las Cruces, NM, USA|Onsite

Job Overview

Employment Type

Full-time

Compensation

Type:

Salary

Rate:

Range $45,000.00 - $50,000.00

Work Schedule

Flexible

Day Shifts

Weekend Shifts

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401(k) savings plan

401(k) matching

Paid Time Off

vacation days

sick days

Holidays

Job Description

Oak View Group is a global leader specializing in venue development, management, and premium hospitality services for the live event industry. The company offers a comprehensive 360-degree solution set catering to a collection of world-class owned venues and a prestigious client roster. This roster includes some of the most influential and highly attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions globally. Established as a standout in the live entertainment sector, Oak View Group prides itself on delivering excellence in event management and venue operations, setting industry standards for innovation and client satisfaction.

The Pan Ame... Show More

Job Requirements

Bachelor’s Degree or equivalent experience
3-5 years managing events and operations in a large venue setting
Minimum two years supervisory experience
Proficiency in AutoCAD
Knowledge of ADA compliance
Strong communication skills
Ability to work flexible hours including nights, weekends, and holidays
Proficient in Microsoft Office
Experience in large-scale event management
Passion for customer service
Creative problem-solving skills

Job Qualifications

3-5 years experience managing events or operations in a large-scale event setting
Bachelor’s Degree in Sport/Event Management, Hospitality, Training & Education, or Business Administration or equivalent experience
At least two years experience in a management role with supervisory responsibilities
Passion for providing high-quality service and prioritizing guest needs
Creative problem solver with ability to handle guest concerns professionally under pressure
Adaptability to work under pressure to meet deadlines
Strong verbal and written communication skills
Ability to work event nights, weekends, and holidays
AutoCAD experience
Knowledge of ADA code and compliance
Proficient in Microsoft Office including Word, Excel, and PowerPoint
Experience with large scale events in stadium, concert, or multi-use facilities of similar size is highly desirable
Experience serving diverse stakeholders and demographics
Ability to manage multiple priorities efficiently

Job Duties

Directs two hundred part-time event staff including ushers, ticket takers, back of house security, and parking employees to enhance the guest and client experience
Develop and implement a comprehensive guest service program
Meet with client groups to plan and organize assigned meetings and events
Create AutoCAD floor plans for events
Consult with exhibit managers, promoters, and athletic representatives regarding physical set-up needs and prepare work orders and cost estimates
Keep clients informed on deadline schedules, meeting room set-ups, insurance requirements, and other relevant details
Prepare cost estimates and monitor final billing
Maintain event-related reports, information, and files
Ensure staff compliance with company policies and procedures
Guide clients on contract provisions, policies, and procedures
Maintain event operations equipment such as radios and metal detection wands
Make hospitality arrangements as needed
Create and distribute detailed information sheets before events
Prepare and approve payroll for event staff
Review emergency planning procedures with event staff
Provide leadership and guidance for event personnel
Work a flexible schedule including long nights, early mornings, weekends, and holidays
Develop collateral materials for employees and fans such as the Accessibility Guide and Event Handbook
Act as manager on duty as required
Create work schedules for event staff, medical, police, maintenance, and operations
Recommend and evaluate required event staffing levels
Investigate and resolve event-related complaints to ensure customer satisfaction
Assist in building preparation to meet event requirements
Develop and maintain effective working relationships with clients, partners, and stakeholders
Perform other duties as assigned

Job Qualifications

Experience

Mid Level (3-7 years)

Job Location

We didn't receive the exact location for this job posting,

please contact the employer.

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