Job Overview
Employment Type
Full-time
Part-time
Compensation
Type:
Salary
Rate:
Range $45,000.00 - $50,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Flexible Schedule
Job Description
Oak View Group is a globally recognized leader in venue development, management, and premium hospitality services specializing in the live event industry. This company offers a comprehensive 360-degree solution that caters to a collection of world-class venues, including arenas, convention centers, music festivals, performing arts centers, and cultural institutions. Their client roster features some of the most influential and highest attended venues worldwide. Oak View Group stands out for its expertise in managing multiple facets of live events, providing unmatched service quality, and nurturing innovation within the sports and entertainment environment. The organization prides itself on inclusivity and diversity, promoting... Show More
Job Requirements
- Bachelor's degree or equivalent experience
- 3-5 years experience in event or operations management
- 2 years experience in supervisory management
- Able to work flexible hours including nights, weekends, and holidays
- Proficient in AutoCAD
- Knowledge of ADA compliance
- Strong communication skills
- Ability to lead large event teams
- Must be a creative problem solver
- Ability to remain calm under pressure
- Experience with large-scale events
- Proficient in Microsoft Office
- Strong organizational skills
Job Qualifications
- 3-5 years experience managing events or operations in a large-scale event setting
- Bachelor's Degree in Sport/Event Management, Hospitality, Training & Education, Business Administration, or equivalent education and experience
- At least two years experience in a management position with full supervisory and decision-making responsibility
- Passion for providing the highest quality service and prioritizing guest needs
- Creative problem solver who can efficiently address guest concerns
- Ability to work under pressure and meet deadlines
- Strong verbal and written communication skills
- Ability to work event nights, weekends, and holidays
- AutoCAD experience
- Knowledge of ADA code and compliance
- Proficiency in Microsoft Office including Word, Excel, and PowerPoint
- Experience with large-scale events in stadium, concert, or multi-use facility with capacity of 10,000 seats or more
- Experience working with diverse stakeholders and demographics
- Ability to manage multiple tasks and prioritize efficiently
Job Duties
- Direct two hundred part-time event staff including ushers, ticket takers, back of house security, and parking employees to enhance guest and client experience
- Develop and implement a comprehensive guest service program
- Meet with client groups to plan and organize assigned meetings and/or events
- Create AutoCAD plans for events
- Consult exhibit managers, promoters, and athletic representatives on physical set-up needs and prepare work orders and cost estimates
- Keep clients informed on status of deadline schedules including floor plan submissions and insurance requirements
- Prepare cost estimates and monitor final billing
- Maintain event-related reports and files
- Ensure staff compliance with company policies and procedures
- Guide clients in event preparation by interpreting contract provisions and policies
- Maintain event operations equipment such as radios and metal detection wands
- Make hospitality arrangements as needed
- Create and distribute event information sheets
- Prepare and approve payroll for event staff
- Review emergency planning procedures with event staff
- Provide leadership and guidance to event personnel
- Work a flexible schedule including nights, weekends, and holidays
- Develop collateral materials for employees and fans such as Accessibility Guides and Event Handbooks
- Act as manager on duty when required
- Create work schedules for event staff, medical, police, maintenance, and operations
- Recommend and evaluate event staffing levels
- Investigate and resolve event-related complaints
- Assist in preparing the building for upcoming events
- Develop and maintain effective working relationships with clients, partners, and stakeholders
- Perform other assigned duties as needed
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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