Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group is a global leader in the sports and live entertainment industry, specializing in the development, management, and operation of premier venues. With a robust portfolio of arenas, stadiums, and convention centers, Oak View Group is dedicated to delivering world-class experiences for fans, communities, and partners. The company is committed to innovation, excellence, and sustainability, creating safe, inclusive, and vibrant destinations that host concerts, sporting events, conventions, and other live experiences. As an influential and forward-thinking leader in venue management, Oak View Group fosters a culture of collaboration, customer service, and continuous improvement. This ensures that every event... Show More
Job Requirements
- bachelor’s degree in facility management, hospitality management, business, or related field
- 3-5 years of experience in event management in a stadium, arena, convention center or public assembly facility setting
- strong oral and written communication skills
- strong computer skills including Microsoft Office
- valid drivers' license or ability to obtain one
- ability to work a flexible schedule including nights, weekends, and holidays
- knowledge of crowd management and customer service practices
- ability to supervise, schedule, and train staff
- knowledge of fire and public safety regulations
- familiarity with event operations and facility contracts
Job Qualifications
- 3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
- strong oral and written communication skills
- strong computer skills in Microsoft Office applications, word processing, and Internet
- possession of, or ability to obtain, a valid drivers' license
- knowledge of operational characteristics of events
- ability to identify the needs of users of the facility
- knowledge of crowd management and control techniques
- knowledge of customer service practices
- knowledge of principles of supervision, scheduling, and training employees
- demonstrated familiarity with facility use contracts
- knowledge of fire and public safety regulations
- knowledge of A/V equipment and electronic systems in public assembly facilities
- experience with budget preparation and control
- familiarity with terminology used in entertainment/convention/public assembly settings
- experience with AutoCAD is preferred but not required
Job Duties
- Advance, plan, service, and supervise all events
- plan, direct and evaluate the work of subordinates
- provide leadership and guidance for event personnel
- analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
- communicate clearly and concisely in the English language, both orally and in writing
- establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
- work a flexible schedule, including long nights, early mornings, weekends & holidays as needed
- complete all duties with a customer service focus through teamwork & dedication to Oak View Group's principles
- recruit, train, and supervise event & security staff
- create work schedules for event & security staff, delegate assignments, and review performance/results
- function as a liaison between users of the facility and the facility staff
- recommend and evaluate required event staffing levels
- coordinate communication between building staff and show staff during load in and load out
- investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- maintain equipment (radios, metal detection wands, etc.) for all event and security staff
- make hospitality arrangements as needed
- communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- review emergency planning procedures with all event staff for each event
- create and distribute detailed data sheets prior to every event
- prepare and approve bi-weekly payroll for all event staff and security staff
- coordinate service needs with Food and Beverage provider & make hospitality arrangements
- serve as Manager on Duty as scheduled
- other duties and responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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