Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $55,000.00 - $65,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group is a globally recognized leader in venue development, management, and premium hospitality services within the live event industry. The company provides comprehensive, 360-degree solutions tailored for a collection of world-class owned venues and an impressive client roster, including some of the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on a planetary scale. This leadership position in the industry allows Oak View Group to shape the live entertainment experience through innovative venue management, dedicated service excellence, and strategic partnerships, ensuring elite standards are consistently met and exceeded.
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Job Requirements
- Bachelor’s degree from an accredited college/university
- 3-5 years of experience in event management in stadium, arena, convention center or similar public assembly settings
- Strong oral and written communication skills
- Strong computer skills including Microsoft Office
- Possession of or ability to obtain a valid drivers’ license
- Ability to work flexible hours including nights, weekends, and holidays
- Knowledge of crowd management and control techniques
- Ability to manage and supervise event staff effectively
- Knowledge of fire and public safety regulations
- Ability to communicate effectively with municipal officials and leasers
- Customer service focused
- Strong leadership and problem-solving skills
Job Qualifications
- 3-5 years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- Bachelor’s degree from an accredited college/university with major coursework in facility management, hospitality management, business, or related field
- Strong oral and written communication skills
- Strong computer skills in Microsoft Office applications, word processing, and Internet
- Possession of, or ability to obtain, a valid drivers’ license
- Knowledge of operational characteristics of events
- Ability to identify the needs of users of the facility
- Knowledge of crowd management and control techniques
- Knowledge of customer service practices
- Knowledge of principles of supervision, scheduling, and training employees
- Demonstrated familiarity with facility use contracts
- Knowledge of fire and public safety regulations
- Knowledge of A/V equipment and electronic systems in public assembly facilities
- Experience with budget preparation and control
- Familiarity with terminology used in entertainment/convention/public assembly settings
- Experience with AutoCAD is preferred but not required
Job Duties
- Advance, plan, service, and supervise all events
- Plan, direct and evaluate the work of subordinates
- Provide leadership and guidance for event personnel
- Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
- Communicate clearly and concisely in the English language, both orally and in writing
- Establish and maintain effective working relationships with lessees/clients, co-workers, part-time staff, contractors, patrons/public and municipal officials
- Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
- Complete all duties with a customer service focus through teamwork and dedication to Oak View Group’s principles
- Assist in the preparation of building to meet the requirements of upcoming events/shows
- Assist with the completion of pre-show event financial estimates
- Assist with the completion of post-show event settlements
- Advise lessees on services available from independent contractors for events
- Recruit, train, and supervise event and security staff
- Create work schedules for event and security staff, delegate assignments, and review performance/results
- Function as a liaison between users of the facility and the facility staff
- Recommend and evaluate required event staffing levels
- Coordinate communication between building staff and show staff during load in and load out
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- Maintain equipment (radios, metal detection wands, etc.) for all event and security staff
- Make hospitality arrangements as needed
- Communicate with municipal officials, including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- Review emergency planning procedures with all event staff for each event
- Create and distribute detailed data sheets prior to every event
- Prepare and approve bi-weekly payroll for all event staff and security staff
- Coordinate service needs with Food and Beverage provider and make hospitality arrangements as needed
- Serve as Manager on Duty as scheduled
- Other duties and responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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