Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Standard Hours
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
sick days
Holidays
Job Description
The Miami Beach Convention Center (MBCC) is a premier venue located in the heart of Miami Beach, Florida, renowned for hosting a diverse range of events from trade shows and conventions to corporate meetings and cultural celebrations. As a cornerstone of the Greater Miami Convention & Visitors Bureau (GMCVB), MBCC offers state-of-the-art facilities integrated with exceptional hospitality services, setting the standard for premier event experiences in the region. Known for its vibrant atmosphere, strategic location, and modern amenities, MBCC not only serves as a beacon for business and leisure travelers but also plays a crucial role in driving economic growth... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum of 3-5 years experience in event or convention services, hospitality, or related industry
- Experience with convention centers, hotels with meeting or ballroom space, or multi-use venues
- Strong interpersonal, organizational, and communication skills
- Ability to multitask in a fast-paced environment
- Customer service expertise with conflict resolution abilities
- Financial proficiency and budget tracking skills
- Familiarity with event services, banquet standards, and venue management
- Team coordination and collaboration skills
- Knowledge of union labor environments
- Sales minded with customer service orientation
- Proficient in Microsoft Office Suite
- Experience with Momentus (Ungerboeck), AutoCAD, and database tools
- Experience with Corrigo or similar systems
- Familiarity with procurement platforms
- Willingness to work varied hours including evenings, weekends, and holidays
- Maintain professional business appearance
- Ability to remain available 7 days per week as needed
- Ability to remain physically active during events
- Ability to listen and respond effectively to client needs
Job Qualifications
- Bachelor's degree in Event Management, Hospitality, Business Administration, or related field preferred
- Minimum of 3-5 years of experience in event or convention services, hospitality, or related industry
- Experience with convention centers, hotels with meeting or ballroom space, or multi-use venues essential
- Strong understanding of hospitality-driven event operations, service standards, and client service models
- Strong interpersonal, organizational, and time management skills
- Excellent communication skills including verbal, written, and presentation
- Ability to multitask and work in fast-paced, deadline-driven environments
- Proven customer service and conflict resolution skills
- Financial proficiency in forecasting, billing reconciliation, and budget tracking
- Familiarity with event services, banquet standards, venue management, culinary terminology, and room setup configurations
- Collaborative team player with ability to coordinate across departments and contract partners
- Working knowledge of union labor environments
- Sales minded with customer service focus to identify upsell opportunities
- Bilingual English/Spanish highly desirable
- Proficient in Microsoft Office Suite
- Knowledgeable in Momentus (Ungerboeck), AutoCAD, and database management
- Experience with Corrigo or similar maintenance systems
- Familiarity with Coupa or compatible procurement platforms
- Certified Meeting Professional (CMP) preferred
- Certified Special Events Professional (CSEP) a plus
- Project Management Professional (PMP) or similar certifications preferred
- OSHA 10 Certification a plus
- Relevant certifications in sustainability, revenue management, digital strategy, or venue management valued
Job Duties
- Serve as the primary point of contact for assigned MBCC and MBCC Campus events
- Coordinate and conduct pre-planning site visits with clients and key stakeholders
- Facilitate pre-conference meetings and post-event debriefs to communicate event objectives, logistics, and feedback
- Lead clients in interpreting and complying with Event License Agreements, venue policies, and event best practices
- Provide exceptional service to current and future clients by understanding needs, anticipating challenges, and proactively resolving issues
- Support MBCC and GMCVB sales teams with site inspections and ensure seamless transition from sales to event management
- Identify upsell opportunities to elevate the event experience and generate additional revenue
- Collaborate with exclusive Food and Beverage provider and review BEO summary to ensure logistical operational needs are aligned
- Maintain a visible presence throughout all event phases to ensure high-touch service and timely issue resolution
- Oversee the full client experience lifecycle from sales turnover through post-event wrap-up
- Prepare and distribute event documentation including resumes, work orders, and diagrams at least 14 days prior to the event
- Oversee coordination of all venue services and approved event contract partners
- Maintain onsite presence to ensure smooth communications, execution, safety, and satisfaction
- Conduct pre, during, and post-event walkthroughs to ensure venue readiness and compliance
- Collaborate with internal teams to resolve operational challenges
- Leverage technology platforms for event planning, communication, and documentation
- Prepare and distribute daily event reports to internal and external stakeholders
- Manage Momentus/NetSuite to submit and track event work orders
- Generate and collect event estimates for MBCC event-related charges prior to event start
- Ensure timely submission of work orders and billing to Finance Department
- Inform clients of any changes to charges and document accordingly
- Support revenue forecasting and ensure procurement and financial policy compliance
- Deliver white-glove service to clients, exhibitors, and attendees
- Respond promptly to issues for timely resolution
- Collaborate with Public Safety and first responders on emergency preparedness and risk mitigation
- Maintain understanding of culinary offerings and banquet standards
- Promote MBCC sustainability initiatives and green practices
- Complete post-event debriefs including client surveys and follow-up
- Lead internal and external meetings to ensure alignment and continuous improvement
- Mentor Event Coordinators through coaching and knowledge sharing
- Participate actively in Food and Beverage provider meetings to ensure service coordination
- Perform other event-related responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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