Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group is the global leader in venue development, management, and premium hospitality services specifically tailored for the live event industry. Renowned for its comprehensive 360-degree solutions, Oak View Group manages a distinguished portfolio of world-class venues and represents some of the most influential, high-attendance arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. The company’s commitment to innovation, excellence, and guest experience positions it as a driver of growth and evolution within the live entertainment sector. Oak View Group's approach integrates venue development with expert management and hospitality, ensuring clients receive seamless, end-to-end solutions that... Show More
Job Requirements
- Bachelor’s degree in event management, hospitality, business administration, or related field preferred
- minimum of 3-5 years of experience in event or convention services, hospitality, or related industry
- experience with convention centers, hotels with meeting or ballroom space, or multi-use venues
- strong interpersonal, organizational, and time management skills
- excellent communication skills including verbal, written, and presentation delivery
- ability to multitask and work in a fast-paced environment
- demonstrated customer service and conflict resolution abilities
- financial proficiency in forecasting and budget tracking
- familiarity with event services and banquet standards
- collaborative team player
- working knowledge of union labor environments
- sales minded with ability to identify upsell opportunities
- proficiency in Microsoft Office Suite
- knowledgeable in Momentus, AutoCAD, and database management tools
- experience with Corrigo or similar work order systems
- familiar with Coupa or procurement platforms
- Certified Meeting Professional preferred
- Project Management or similar certifications preferred
- OSHA 10 Certification a plus
Job Qualifications
- Bachelor’s degree in Event Management, Hospitality, Business Administration, or related field preferred
- minimum of 3-5 years of experience in event or convention services, hospitality, or related industry
- experience with convention centers, hotels with meeting or ballroom space, or multi-use venues
- strong understanding of hospitality-driven event operations, service standards, and client service models
- strong interpersonal, organizational, and time management skills
- excellent communication skills including verbal, written, and presentation delivery
- ability to multitask and thrive in a fast-paced, deadline-driven environment
- demonstrated customer service expertise with proven conflict resolution abilities
- financial proficiency in forecasting, billing reconciliation, and budget tracking
- familiarity with event services and banquet standards, venue management, and culinary terminology
- collaborative team player with the ability to coordinate across departments and contract partners
- working knowledge of union labor environments
- sales minded with ability to identify upsell opportunities
- bilingual (English/Spanish) highly desirable
- proficient in Microsoft Office Suite
- knowledgeable in Momentus, AutoCAD, and database management tools
- experienced with Corrigo or similar maintenance management systems
- familiar with Coupa or compatible procurement platforms
- Certified Meeting Professional (CMP) preferred
- Certified Special Events Professional (CSEP) a plus
- Project Management Professional (PMP) or similar certifications preferred
- OSHA 10 Certification a plus
- continuing education in sustainability, revenue management, digital event strategy, or venue management highly valued
Job Duties
- Serve as the primary point of contact for assigned MBCC and MBCC Campus events
- coordinate and conduct pre-planning site visits with clients and key stakeholders
- facilitate pre-conference meetings and post-event debriefs to communicate event objectives, logistics, and feedback
- lead clients in interpreting and complying with Event License Agreements, venue policies, Event Planning Guide, and event best practices
- provide exceptional service to current and future clients by understanding needs, anticipating challenges, and proactively resolving issues
- support MBCC and GMCVB sales teams with site inspections and ensure a seamless transition from sales to event manager
- proactively identify upsell opportunities to elevate the event experience and generate additional revenue
- collaborate with exclusive Food & Beverage provider and review BEO summary to ensure logistical operational needs are aligned
- maintain a visible presence throughout all event phases to ensure high-touch service and timely issue resolution
- oversee the full client experience lifecycle
- prepare and distribute event documentation at least 14 days prior to first contracted date
- oversee coordination of all venue services and contract partners
- maintain strong onsite presence to ensure smooth communications, event execution, safety compliance, and stakeholder satisfaction
- conduct pre, during and post-event walkthroughs to ensure venue is event-ready and returned in original condition
- utilize Momentus for event planning and communication
- use Corrigo for preventive maintenance and work order requests
- collaborate with Technical Operations Manager to estimate labor costs and coordinate AV service deposits
- prepare and distribute daily event reports
- leverage Microsoft Office Suite, Adobe Acrobat, and AutoCAD to support workflows
- engage with data to support decision-making using Momentus, Coupa, Corrigo, AI, and IoT technologies
- manage Momentus/NetSuite to submit and track event work orders
- generate and collect event estimates for charges
- ensure all event work orders and change orders are accurate and submitted to Finance for settlement
- inform client of event-related changes in charges
- support revenue forecasting
- ensure compliance with procurement and financial policies
- deliver white-glove service throughout event lifecycle
- respond promptly to client, exhibitor, and attendee issues
- collaborate with Public Safety and first responders on emergency preparedness
- maintain knowledge of culinary offerings to align with client expectations
- champion sustainability initiatives and green event practices
- ensure post-event debriefs with client surveys and follow-up
- lead internal and external meetings for alignment and operational readiness
- mentor Event Coordinator
- participate in Food & Beverage provider meetings
- perform other event-related responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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