Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Flexible
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
sick days
Holidays
Job Description
The Miami Beach Convention Center (MBCC) and its Campus stand as premier venues dedicated to hosting a wide array of events ranging from grand conventions and exhibitions to intimate meetings and special occasions. Located in one of the most vibrant and culturally rich cities, MBCC is recognized for its exceptional event spaces, state-of-the-art facilities, and a hospitality-centric approach that prioritizes outstanding client service and guest satisfaction. The center not only plays a pivotal role in supporting the local economy through tourism and business travel but also exemplifies sustainability initiatives and innovations meant to deliver memorable event experiences. Its collaboration with... Show More
Job Requirements
- Bachelor's degree in event management, hospitality, business administration, or related field preferred
- minimum of 3-5 years of experience in event or convention services, hospitality, or related industry
- experience in or with convention centers, hotels with meeting or ballroom space, or multi-use venues
- strong interpersonal skills
- excellent communication skills including verbal, written, and presentation delivery
- ability to multitask in a fast-paced, deadline-driven environment
- customer service expertise with conflict resolution abilities
- financial proficiency in forecasting, billing reconciliation, and budget tracking
- familiarity with event services, banquet standards, venue management and culinary terminology
- ability to coordinate across departments and contract partners
- working knowledge of union labor environments
- sales minded approach with customer service mindset
- proficiency in Microsoft Office Suite
- knowledge of Momentus (Ungerboeck), AutoCAD, database management tools
- experience with Corrigo or similar work order/maintenance management systems
- familiarity with Coupa or compatible procurement platforms
- preferred certifications such as CMP, CSEP, PMP
- OSHA 10 certification is a plus
- ability to work long and irregular hours including evenings, weekends, and holidays
- ability to maintain a professional, business-appropriate appearance
- physical ability to stand, walk, reach, climb, balance, stoop, kneel, crouch, crawl
- ability to talk, hear, sit, and use hands and fingers
Job Qualifications
- Bachelor's degree in event management, hospitality, business administration, or related field preferred
- minimum of 3-5 years of experience in event or convention services, hospitality, or related industry
- experience with convention centers, hotels with meeting or ballroom space, or multi-use venues
- strong understanding of hospitality-driven event operations, service standards, and client service models
- strong interpersonal, organizational, and time management skills
- excellent communication skills including verbal, written, and presentation delivery
- ability to multitask and work in a fast-paced, deadline-driven environment
- customer service expertise with conflict resolution abilities
- financial proficiency in forecasting, billing reconciliation, and budget tracking
- familiarity with event services, banquet standards, venue management and culinary terminology
- collaborative team player with ability to coordinate across departments and contract partners
- working knowledge of union labor environments
- sales minded approach with customer service mindset
- bilingual (English/Spanish) highly desirable
- proficiency in Microsoft Office Suite
- knowledge of Momentus (Ungerboeck), AutoCAD, database management tools
- experience with Corrigo or similar work order/maintenance management systems
- familiar with Coupa or compatible procurement platforms
- preferred certifications such as Certification Meeting Professional (CMP), Certified Special Events Professional (CSEP), Project Management Professional (PMP)
- OSHA 10 certification a plus
- continuing education in sustainability, revenue management, digital event strategy, or venue and exhibition management valued
Job Duties
- Serve as the primary point of contact for assigned MBCC and MBCC Campus events
- coordinate and conduct pre-planning site visits with clients and key stakeholders
- facilitate pre-conference meetings and post-event debriefs to communicate event objectives, logistics, and feedback
- lead clients in interpreting and complying with Event License Agreements, venue policies, Event Planning Guide, and event best practices
- provide exceptional service to current and future clients by understanding needs, anticipating challenges, and proactively resolving issues
- support MBCC and GMCVB sales teams with site inspections and ensure a seamless transition/turnover from sales to event manager in order to maintain continuity and client confidence
- proactively identify upsell opportunities to elevate the event experience and generate additional revenue
- collaborate with exclusive food and beverage provider and review BEO summary to ensure logistical operational needs are aligned
- maintain a visible presence throughout all event phases to ensure high-touch service and timely issue resolution
- oversee the full client experience lifecycle-from sales turnover through post-event wrap-up and return to sales
- apply hospitality-driven planning principles and service standards to ensure seamless execution and elevated client experiences
- prepare and distribute event documentation including resumes, work orders, and diagrams prior to contracted dates
- oversee coordination of all venue services and approved event contract partners
- maintain a strong onsite presence to ensure smooth communications, event execution, safety compliance, and stakeholder satisfaction
- conduct pre, during and post-event walkthroughs to ensure event readiness and safety
- leverage Momentus (Ungerboeck) for event planning, communication, and documentation
- utilize Corrigo for preventive maintenance and event-related work order requests
- collaborate with Technical Operations Manager and labor unions to estimate labor costs and coordinate AV/rigging service deposits
- prepare and distribute daily event reports
- utilize Microsoft Office Suite, Adobe Acrobat, and AutoCAD to support workflows
- engage with data to support collection, analysis and informed decision-making
- manage Momentus/NetSuite to submit and track event work orders
- generate, provide and collect event estimates to clients
- ensure all Event Work Orders and Change Orders are accurate and billable charges submitted promptly for settlement
- inform clients of event-related charge changes
- support revenue forecasting
- ensure compliance with procurement and financial policies
- deliver white-glove service to clients, exhibitors and attendees
- respond promptly to client, exhibitor, and attendee issues
- collaborate with public safety and first responder community for event safety
- maintain knowledge of culinary offerings and banquet service standards
- champion sustainability initiatives and promote green event practices
- complete post-event debriefs and client surveys
- lead internal and external meetings to ensure operational alignment
- support development and mentorship of Event Coordinator
- participate in food and beverage provider meetings
- perform other event-related responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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