Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Holidays
Job Description
Oak View Group is recognized as the global leader in venue development, management, and premium hospitality services tailored for the live event industry. The company prides itself on offering an unparalleled, 360-degree solution set for an exclusive collection of world-class owned venues and a client roster that encompasses the most influential and highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. As a company, Oak View Group focuses on shaping live entertainment experiences by strategically developing and managing premium venues, thus setting a new standard in event operations and guest services across the globe.
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Job Requirements
- Bachelor's degree preferred
- 3-5 years experience in event or convention services, hospitality, or related industry
- experience with convention centers, hotels, or multi-use venues
- strong interpersonal and organizational skills
- excellent communication skills
- ability to multitask in fast-paced environments
- customer service expertise
- financial proficiency
- familiarity with event operations and banquet standards
- team coordination skills
- knowledge of union labor environments
- sales-minded with customer service focus
- bilingual English/Spanish preferred
- proficiency with Microsoft Office Suite
- knowledge of event planning software and maintenance management systems
- relevant certifications preferred
Job Qualifications
- Bachelor's degree in event management, hospitality, business administration, or related field preferred
- minimum of 3-5 years of experience in event or convention services, hospitality, or related industry
- experience in convention centers, hotels with meeting or ballroom space, or multi-use venues
- strong understanding of hospitality-driven event operations, service standards, and client service models
- strong interpersonal, organizational, and time management skills
- excellent verbal, written, and presentation communication skills
- ability to multitask and work in a fast-paced, deadline-driven environment
- proven customer service expertise and conflict resolution abilities
- financial proficiency in forecasting, billing reconciliation, and budget tracking
- familiarity with event services, banquet standards, venue management, and culinary terminology
- collaborative team player with ability to coordinate across departments and contract partners
- working knowledge of union labor environments
- sales-minded approach with customer service mindset
- bilingual (English/Spanish) highly desirable
- proficiency in Microsoft Office Suite
- knowledge of Momentus (Ungerboeck), AutoCAD, and database management tools
- experience with Corrigo or similar maintenance management systems
- familiarity with Coupa or compatible procurement platforms
- Certified Meeting Professional (CMP) preferred
- Certified Special Events Professional (CSEP) a plus
- Project Management Professional (PMP) or similar certifications preferred
- OSHA 10 certification a plus
- other relevant certifications in sustainability, revenue management, digital event strategy, or venue and exhibition management highly valued
Job Duties
- Serve as the primary point of contact for assigned MBCC and MBCC Campus events
- coordinate and conduct pre-planning site visits with clients and key stakeholders
- facilitate pre-conference meetings and post-event debriefs to communicate event objectives, logistics, and feedback
- lead clients in interpreting and complying with event license agreements, venue policies, and event best practices
- provide exceptional service to clients by understanding needs and resolving issues
- support sales teams with site inspections and ensure seamless sales to event manager transition
- proactively identify upsell opportunities to elevate event experience and generate revenue
- collaborate with food and beverage providers to align logistical and operational needs
- maintain visible presence throughout event phases to ensure service and issue resolution
- oversee full client experience lifecycle from sales turnover to post-event wrap-up
- prepare and distribute event documentation prior to contracted dates
- oversee coordination of venue services and contract partners
- maintain on-site presence for smooth communication, execution, and safety compliance
- conduct pre, during and post-event walkthroughs to ensure venue readiness
- resolve operational challenges through collaboration
- utilize planning and maintenance platforms for documentation and work order requests
- coordinate AV/rigging service deposits and estimate labor costs
- prepare and distribute daily event reports to stakeholders
- manage event work orders, billing, and financial compliance
- support revenue forecasting and procurement policies
- deliver white-glove service to clients, exhibitors, and attendees
- respond promptly to issues
- collaborate with public safety and first responders for risk mitigation
- maintain culinary and banquet service knowledge
- champion sustainability initiatives and green event practices
- ensure post-event debriefs and client surveys
- lead internal and external meetings for operational readiness
- mentor event coordinators
- collaborate with food and beverage provider meetings
- perform additional event-related responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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