Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Holiday pay
Job Description
Oak View Group is a global leader specializing in venue development, management, and premium hospitality services tailored specifically for the live event industry. They provide a comprehensive, 360-degree solution set for a collection of world-class owned venues and maintain a client roster featuring some of the most influential and highly attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions in the world. With a steadfast commitment to excellence and innovation, Oak View Group has positioned itself at the forefront of the live event industry's transformation, delivering superior operational standards and unmatched guest experiences.
The role of ... Show More
The role of ... Show More
Job Requirements
- Bachelor's degree preferred
- Minimum 3 to 5 years of relevant experience
- Experience in convention centers or similar venues
- Strong communication skills
- Ability to multitask in a fast-paced environment
- Customer service and conflict resolution skills
- Financial management abilities
- Knowledge of event operations and venue management
- Proficiency with relevant technology platforms
- Ability to work irregular hours including weekends and holidays
- Professional appearance and grooming
- Affirmative commitment to diversity and inclusivity
- Must be able to perform physical activities including standing, walking, and lifting
- Ability to work in office environment with moderate noise levels
- Availability for a 5-day workweek with flexibility
- Willingness to work long and irregular hours as needed
Job Qualifications
- Bachelor's degree in Event Management, Hospitality, Business Administration, or related field preferred
- Minimum 3 to 5 years experience in event or convention services, hospitality or related industry
- Experience with convention centers, hotels with meeting or ballroom space, or multi-use venues
- Strong understanding of hospitality-driven event operations, service standards, and client service models
- Strong interpersonal, organizational, and time management skills
- Excellent communication skills including verbal, written, and presentation
- Ability to multitask and thrive in fast-paced, deadline-driven environments
- Proven customer service expertise and conflict resolution abilities
- Financial proficiency including forecasting, billing reconciliation, and budget tracking
- Familiarity with event services, banquet standards, venue management, culinary terminology, and room setups
- Collaborative team player with ability to coordinate across departments and contract partners
- Working knowledge of union labor environments
- Sales minded with customer service mindset and ability to identify upsell opportunities
- Bilingual in English and Spanish is highly desirable
- Proficient in Microsoft Office Suite
- Knowledgeable in Momentus (Ungerboeck), AutoCAD, and database management tools
- Experienced with Corrigo or similar maintenance management systems
- Familiarity with Coupa or similar procurement platforms
- Certified Meeting Professional (CMP) preferred
- Certified Special Events Professional (CSEP) is a plus
- Project Management Professional (PMP) or related certification preferred
- OSHA 10 certification is a plus
- Additional certifications in sustainability, revenue management, digital event strategy, or venue management are valued
Job Duties
- Serve as the primary point of contact for assigned MBCC and MBCC Campus events
- Coordinate and conduct pre-planning site visits with clients and key stakeholders
- Facilitate pre-conference meetings and post-event debriefs to communicate event objectives, logistics, and feedback
- Lead clients in interpreting and complying with Event License Agreements, venue policies, and event best practices
- Provide exceptional service by understanding client needs and proactively resolving issues
- Support MBCC and GMCVB sales teams with site inspections and ensure seamless handover from sales to event management
- Identify upsell opportunities to enhance event experiences and generate revenue
- Collaborate with Food & Beverage providers to ensure alignment of logistical and operational needs
- Maintain a visible presence during event phases to ensure service and timely issue resolution
- Oversee full client experience lifecycle from sales turnover to post-event wrap-up
- Prepare and distribute event documentation at least 14 days prior to event date
- Oversee coordination of venue services and contract partners
- Maintain strong onsite presence to ensure communication, safety compliance, and satisfaction
- Conduct walkthroughs pre, during, and post-event to verify readiness and quality standards
- Proactively resolve operational challenges through collaboration
- Utilize Momentus, Corrigo, and other platforms for planning, reporting, and maintenance
- Coordinate with Technical Operations Manager and union representatives for labor and service deposits
- Prepare and distribute daily event reports to stakeholders
- Manage financial processes including event work orders, estimates, billing, and revenue forecasting
- Ensure compliance with procurement and financial policies
- Deliver white-glove service to clients, exhibitors, and attendees
- Respond promptly to client and attendee issues
- Collaborate with Public Safety and first responders for emergency preparedness
- Promote and implement sustainability and green event initiatives
- Lead internal and external meetings ensuring operational readiness and continuous improvement
- Mentor Event Coordinator through coaching and knowledge sharing
- Participate in Food & Beverage provider meetings to coordinate service delivery
- Perform additional event-related duties to support client satisfaction and event success
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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