Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Flexible
Day Shifts
Weekend Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
sick days
Holidays
Job Description
Oak View Group is a global leader in venue development, management, and premium hospitality services dedicated to enhancing the live event industry. The company offers comprehensive, 360-degree solutions encompassing a collection of world-class owned venues and an impressive client roster that includes some of the most influential and well-attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions worldwide. With a commitment to excellence and innovation, Oak View Group continuously strives to create exceptional live event experiences that are memorable for both guests and clients.
Among its remarkable portfolio, the Miami Beach Convention Center (MBCC) and its ad... Show More
Among its remarkable portfolio, the Miami Beach Convention Center (MBCC) and its ad... Show More
Job Requirements
- Bachelor's degree preferred
- 3-5 years relevant experience required
- experience with convention centers or similar venues required
- strong organizational skills
- excellent verbal and written communication
- multitasking ability
- customer service expertise
- financial forecasting skills
- knowledge of event and banquet standards
- team collaboration skills
- knowledge of union labor environments
- sales mindset
- bilingual English/Spanish is a plus
- proficiency in Microsoft Office Suite
- familiarity with Momentus, AutoCAD, Corrigo
- knowledge of procurement platforms
- CMP certification preferred
- PMP or related certification preferred
- OSHA 10 certification is a plus
Job Qualifications
- Bachelor's degree in Event Management, Hospitality, Business Administration, or related field preferred
- minimum of 3-5 years of experience in event or convention services, hospitality, or related industry
- experience with convention centers, hotels with meeting or ballroom space, or multi-use venues
- strong interpersonal, organizational, and time management skills
- excellent verbal, written, and presentation communication skills
- ability to multitask and perform in fast-paced environments
- proven customer service expertise with conflict resolution abilities
- financial proficiency in forecasting, billing reconciliation, and budget tracking
- familiarity with event services, banquet standards, venue management, and culinary terminology
- collaborative team player with coordination skills
- working knowledge of union labor environments
- sales-minded with ability to identify upsell opportunities
- bilingual English/Spanish highly desirable
- proficient in Microsoft Office Suite
- knowledgeable in Momentus (Ungerboeck), AutoCAD, and database management tools
- experienced with Corrigo or similar work order systems
- familiar with Coupa or compatible procurement platforms
- Certified Meeting Professional (CMP) preferred
- Certified Special Events Professional (CSEP) a plus
- Project Management Professional (PMP) or similar certifications preferred
- OSHA 10 Certification a plus
- other relevant certifications in sustainability, revenue management, digital event strategy, or venue/exhibition management
Job Duties
- Serve as the primary point of contact for assigned MBCC and MBCC Campus events
- coordinate and conduct pre-planning site visits with clients and key stakeholders
- facilitate pre-conference and post-event meetings to communicate event objectives and logistics
- lead clients in complying with Event License Agreements and venue policies
- provide exceptional client service by anticipating needs and resolving issues proactively
- support MBCC and GMCVB sales teams with site inspections and event turnover
- identify upsell opportunities to enhance event experience and generate revenue
- collaborate with exclusive Food & Beverage providers to align operational needs
- maintain on-site presence to ensure high-touch service and timely resolution
- oversee full client experience lifecycle from sales turnover through post-event wrap-up
- prepare and distribute event documentation prior to contracted dates
- coordinate all venue services and contract partners
- conduct event walkthroughs to ensure readiness and safety compliance
- leverage technology tools for event planning and reporting
- manage financial oversight including estimates, billing, and revenue forecasting
- deliver white-glove service to clients, exhibitors, and attendees
- respond promptly to client and attendee issues
- collaborate with public safety and first responders for emergency preparedness
- champion sustainability initiatives
- lead internal and external meetings to ensure operational readiness
- mentor Event Coordinator
- participate in Food & Beverage provider meetings
- perform other event-related responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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