Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $68,000.00 - $75,000.00
Work Schedule
Flexible
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
vacation days
Job Description
Oak View Group (OVG) is the global leader in venue development, management, and premium hospitality services within the live event industry. Recognized for its comprehensive 360-degree solutions, OVG oversees a diverse portfolio of world-class venues such as arenas, convention centers, music festivals, performing arts centers, and cultural institutions. The company’s commitment to excellence and innovation has established it as a trusted partner to some of the most influential and frequently attended venues worldwide. OVG’s approach uniquely integrates venue design, operational management, and guest services, creating unparalleled experiences for both clients and attendees. Their leadership in the industry is reflected in... Show More
Job Requirements
- Bachelor’s degree preferred
- 3-5 years relevant experience required
- Experience with convention centers or similar venues essential
- Strong organizational and communication skills
- Ability to multitask in fast-paced environments
- Customer service and conflict resolution skills
- Financial and budgeting proficiency
- Knowledge of event operations and management
- Proficiency in relevant software and platforms
- Leadership and team coordination skills
- Ability to work irregular hours including nights, weekends, and holidays
- Professional appearance and grooming
- Willingness to mentor junior staff
- Bilingual (English/Spanish) highly desirable
- Relevant certifications preferred
Job Qualifications
- Bachelor’s degree in Event Management, Hospitality, Business Administration, or related field preferred
- Minimum of 3-5 years experience in event or convention services, hospitality, or related industry
- Experience with convention centers, hotels with meeting or ballroom space, or multi-use venues
- Strong interpersonal, organizational, and time management skills
- Excellent communication skills including verbal, written, and presentation
- Ability to multitask and thrive in a fast-paced environment
- Demonstrated customer service expertise and conflict resolution abilities
- Financial proficiency in forecasting, billing reconciliation, and budget tracking
- Familiarity with event services, banquet standards, venue management, and room setups
- Collaborative team player with ability to coordinate across departments and contract partners
- Working knowledge of union labor environments
- Sales minded approach to identify upsell opportunities while supporting budget alignment
- Bilingual in English and Spanish highly desirable
- Proficiency in Microsoft Office Suite
- Knowledge of Momentus, AutoCAD, and database management tools
- Experience with Corrigo or similar work order systems
- Familiarity with procurement platforms such as Coupa
- Certified Meeting Professional (CMP) preferred
- Certified Special Events Professional (CSEP) a plus
- Project Management Professional (PMP) or similar certification preferred
- OSHA 10 Certification is a plus
- Relevant continuing education in sustainability, revenue management, digital event strategy, or venue management
Job Duties
- Serve as the primary contact for MBCC and MBCC Campus events
- Coordinate and conduct pre-planning site visits with clients and stakeholders
- Facilitate pre-conference meetings and post-event debriefs
- Ensure compliance with Event License Agreements, venue policies, and best practices
- Provide exceptional client service by anticipating and resolving issues
- Support sales teams with site inspections and event turnover
- Identify upsell opportunities to enhance event experience and revenue
- Collaborate with Food & Beverage providers to ensure alignment
- Maintain visibility during events for timely issue resolution
- Oversee full client experience from sales turnover to post-event wrap-up
- Prepare and distribute event documentation prior to events
- Coordinate all venue services and contract partners
- Maintain onsite presence for communication, safety, and satisfaction
- Conduct walkthroughs before, during, and after events
- Resolve operational challenges in collaboration with teams
- Utilize Momentus and Corrigo platforms for planning and maintenance
- Coordinate labor costs and AV/rigging deposits
- Distribute daily event reports to stakeholders
- Use Microsoft Office, Adobe Acrobat, and AutoCAD for planning and reporting
- Manage event work orders and billing with finance department
- Communicate event-related charge changes for transparency
- Support revenue forecasting and compliance with procurement policies
- Deliver white-glove service to clients and attendees
- Respond promptly to client and attendee issues
- Collaborate with public safety on emergency preparedness
- Maintain knowledge of culinary and banquet standards
- Champion sustainability initiatives
- Complete post-event debriefs and client follow-up
- Lead internal and external meetings to ensure readiness
- Mentor and coach Event Coordinators
- Participate in Food & Beverage provider meetings
- Perform other assigned event-related duties
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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