Job Overview
Employment Type
Full-time
Compensation
Type:
Salary
Rate:
Range $50,000.00 - $55,000.00
Work Schedule
Flexible
Weekend Shifts
Night Shifts
Benefits
Health Insurance
Dental Insurance
Vision Insurance
401(k) savings plan
401(k) matching
Paid Time Off
Job Description
Oak View Group is a globally recognized leader in the development and operation of live event venues, sports, and entertainment entities. With a commitment to delivering exceptional experiences and unmatched customer service, the company operates some of the most iconic arenas, stadiums, and convention centers across multiple markets. Driven by innovation and a passion for hospitality, Oak View Group focuses on creating safe, memorable, and seamless experiences for all attendees, lessees, and event participants. As a forward-thinking organization, it aims to elevate the live event industry by providing comprehensive services that incorporate advanced technology, crowd management techniques, and strong community... Show More
Job Requirements
- Bachelor's degree from an accredited college or university with major coursework in facility management, hospitality management, business, or related field
- One to three years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- Strong oral and written communication skills
- Strong computer skills in Microsoft Office applications, word processing, and Internet
- Possession of, or ability to obtain, a valid driver's license
Job Qualifications
- One to three years of increasingly responsible experience in event management in a stadium, arena, convention center or public assembly facility setting
- Bachelor's degree from an accredited college or university with major coursework in facility management, hospitality management, business, or related field
- Strong oral and written communication skills
- Strong computer skills in Microsoft Office applications, word processing, and Internet
- Possession of, or ability to obtain, a valid driver's license
- Knowledge of operational characteristics of events
- Ability to identify the needs of users of the facility
- Knowledge of crowd management and control techniques
- Knowledge of customer service practices
- Knowledge of principles of supervision, scheduling, and training employees
- Demonstrated familiarity with facility use contracts
- Knowledge of fire and public safety regulations
- Knowledge of A/V equipment and electronic systems in public assembly facilities
- Experience with budget preparation and control
- Familiarity with terminology used in entertainment, convention, and public assembly settings
- Experience with AutoCAD is preferred but not required
Job Duties
- Advance, plan, service, and supervise all events
- Plan, direct and evaluate the work of subordinates
- Provide leadership and guidance for event personnel
- Analyze challenges, identify alternative solutions, and project consequences of proposed actions and implement recommendations in support of organizational objectives
- Communicate clearly and concisely in the English language, both orally and in writing
- Establish and maintain effective working relationships with lessees, clients, co-workers, part-time staff, contractors, patrons, public and municipal officials
- Work a flexible schedule, including long nights, early mornings, weekends and holidays as needed
- Complete all duties with a customer service focus through teamwork and dedication to Oak View Group's principles
- Assist in the preparation of building to meet the requirements of upcoming events and shows
- Assist with the completion of pre-show event financial estimates
- Assist with the completion of post-show event settlements
- Advise lessees on services available from independent contractors for events
- Recruit, train, and supervise event and security staff
- Create work schedules for event and security staff, delegate assignments, and review performance and results
- Function as a liaison between users of the facility and the facility staff
- Recommend and evaluate required event staffing levels
- Coordinate communication between building staff and show staff during load in and load out
- Investigate and resolve event-related complaints in a professional manner ensuring customer satisfaction
- Maintain equipment such as radios and metal detection wands for all event and security staff
- Make hospitality arrangements as needed
- Communicate with municipal officials including police, fire and medical services, event staff and public to ensure security of patrons and events run smoothly
- Review emergency planning procedures with all event staff for each event
- Create and distribute detailed data sheets prior to every event
- Prepare and approve bi-weekly payroll for all event staff and security staff
- Coordinate service needs with Food and Beverage provider and make hospitality arrangements as needed
- Serve as Manager on Duty as scheduled
- Other duties and responsibilities as assigned
Job Qualifications
Experience
Mid Level (3-7 years)
Job Location
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